Food & Beverage Manager - The Langham, Pasadena

Langham Hospitality Group•United States,

10h•$83,000 - $86,000•Onsite

About The Position

Langham Hospitality Group (LHG) is a wholly-owned subsidiary of Great Eagle Holdings, comprising distinctive brands like The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop, and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint across Asia, Europe, North America, Australasia, and the Middle East. The Langham Huntington, Pasadena, Los Angeles is situated in Pasadena, California, in an upscale residential neighborhood known for its historic landmarks and famous film locations. The hotel is conveniently located near Pasadena's vibrant shopping and entertainment district, offering theaters, boutiques, restaurants, and museums. It's also a short drive from attractions like the Rose Bowl stadium, The Huntington Library, Descanso Gardens, and Kidspace Children's Museum. This role is within the Food & Beverage department.

Requirements

Strong knowledge of Food & Beverage operations and preparation techniques.
Knowledge of Beverage operations and wines.
Excellent mathematical abilities to determine and track inventory, controls, revenue productions, and other hotel financial statements.
Ability to work entire shift standing and moving about in restaurants and kitchen areas.
Ability to read, write, and communicate effectively in the English language, to understand internal documents, reports, and to interact effectively with guests and employees.
Ability to effectively deal with internal and external clients.
Ability to work cohesively with all members of the Food and Beverage team.
Ability to ensure confidentiality of guests and all hotel data.
Positive, flexible, self-motivated, and energetic personality.
Strong analytical, organizational, and problem-solving skills.
Must be able to work early mornings and/or late nights, and weekends.
Considerable skill in math and algebraic equations using percentages.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information, and resolve conflicts.
2-5 years’ experience as a manager or assistant manager of restaurant or F&B operations.
Food Handler’s Certification required.

Nice To Haves

Degree in Hotel and Restaurant Management preferred.
CPR Certification and/or First Aid Training preferred.

Responsibilities

Assist in managing the day-to-day operations of the Food & Beverage division of the hotel.
Display a professional attitude and demeanor at all times, communicating with guests and team members maturely and respectfully.
Demonstrate initiative and a desire to contribute to the overall success of the Food and Beverage Division.
Make decisions to ensure the proper service and execution of events.
Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns, and communicating effectively.
Support the development of team members through effective cross-training, deployment, and delegation of responsibilities.
Demonstrate thorough organization and time management skills to complete tasks efficiently within deadlines, prioritizing and multitasking effectively.
Maintain a strong focus on completing responsibilities accurately.
Handle phone calls and inquiries courteously and professionally, displaying a positive nature and eagerness to support callers.
Oversee additional departments based on business and coverage needs.
Assist in ordering F&B supplies, cleaning supplies, and uniforms.
Supervise daily F&B shift operations and ensure compliance with all F&B policies, brand standards, and standard operating procedures.
Support and supervise an effective monthly self-inspection program.
Supervise staffing levels to ensure guest service, operational needs, and financial objectives are met.
Perform weekly forecasting and scheduling based on business needs.
Drive covers and revenue.
Communicate with Sales and Conference Service to ensure proper closures and special events.
Update WIGs and KPIs on a monthly basis to monitor progress of goals.
Develop specific goals and plans to prioritize, organize, and accomplish work.
Communicate areas that need attention to staff and follow up to ensure understanding.
Coordinate cleaning programs in all F&B areas, following all Health Department and Steritech guidelines, identifying trends, and making recommendations for improvements.
Remain readily available and approachable for all team members and guests.
Demonstrate knowledge of the brand-specific service culture.
Provide services that are above and beyond for customer satisfaction and retention.
Serve as a role model to demonstrate appropriate behaviors.
Manage day-to-day operations, ensuring quality, standards, and meeting customer expectations daily.
Manage weekly payroll responsibilities.
Take proactive approaches when dealing with guest concerns.
Set a positive example for guest relations.
Review online surveys and guest satisfaction results with employees regularly.
Respond in a timely manner to customer service department requests.
Provide maximum levels of guest service while maintaining Langham Hospitality Group standards.
Be fully versed in all Forbes service standards, train, reinforce, and ensure the proper execution of those standards.
Perform other duties as assigned by the direct supervisor/manager.
Assist other departments when necessary and/or as assigned.