Chuan Spa Massage Therapist - The Langham, Pasadena

Langham Hotel•United States,

2d•Onsite

About The Position

The Langham Huntington, Pasadena, Los Angeles is seeking a Massage Therapist for the Chuan Spa. This role is responsible for delivering high-quality spa services to guests, members, and visitors in a timely, courteous, and efficient manner. The Massage Therapist will escort clients to and from treatment rooms, attend to their needs, provide information, and help coordinate services. The position requires maintaining knowledge of all spa services, products, and fitness programs, as well as adhering to hotel and departmental policies. Responsibilities include setting up workstations, handling guest complaints, performing complimentary treatments, providing various spa services, and meeting retail sales goals. The role also involves attending meetings, managing backbar expenses, participating in training, ensuring guest comfort and safety, maintaining cleanliness of the spa and locker rooms, and assisting with promotions and other spa-related functions.

Requirements

500 hours minimum from a recognized school of massage.
One to three years previous experience in a Spa, Private Practice, Doctor’s Office, Chiropractor’s Office or any combination.
Certified Massage Therapist license required.
Ability to give a timely Spa Service, providing a true relaxation and beneficial experience to each guest.
Ability to manage time to start and end guest treatment on time.
Knowledge of draping procedures and protocol.
Ability to focus attention on guests needs, remaining calm, and courteous.
Ability to promote positive relations with all individuals who approach the spa.
Ability to maintain confidentiality of all guest information and pertinent hotel data.
Ability to perform job functions with minimal supervision.
Ability to perform a minimum of six treatments per shift.
Ability to work cohesively with other departments and co-workers as part of a team.
Ability to recommend and sell Spa products to guests for at home care.
Knowledge of all massage/body treatments offered.

Responsibilities

Maintain complete knowledge of all Spa Services, Spa Products, Beauty Salon Services, and Fitness Programs.
Maintain complete knowledge and comply with hotel and departmental policies and procedures.
Set up workstation with necessary supplies.
Handle guest complaints by following the instant guest pacification procedures and insuring guest satisfaction.
Arrive promptly, dressed in correct uniform, and adhere to hotel grooming standards.
Perform 5 complimentary treatments per month (per training, sales & promotions, etc.).
Provide Spa services to guests in a timely, courteous and efficient manner including, but not limited to, massage, wellness therapies, facials, nail services, hair services, body treatments, foot soaks/treatments, etc.
Maintain an agreed upon retail sales to service ratio with the exceptional products, gifts and accessories provided.
Attend pre/post shift meetings.
Participate fully in maintaining backbar expenses.
Participate in all advanced training without exception.
Escort guests to and from treatment rooms in a graceful manner, attending to any immediate needs throughout the Spa visit.
Assist in providing information to any inquiries, help to coordinate all guest requests for services and maintain impeccable yourself and spa cleanliness of the Spa.
Ensure guest comfort and safety throughout the treatment.
Maintain work area with necessary supplies, sanitation and disinfection procedures ensuring room is immaculate at all times (tables draped, counters and products clean).
Assist with cleanliness of all spa areas including all locker rooms.
Assist fellow associates with daily operations to support healthy teamwork and contribute to the success of the spa.
Assist in any other function as requested by Spa Manager, Director of Rooms or General Manager as it pertains to the spa, lounges, indoor/outdoor area, retail area.
Participate fully in any/all promotions within the spa and hotel.