Complex Food & Beverage Manager

Virgin Hotels • Las Vegas, NV

10d • Onsite

About The Position

The management team will be responsible for creating an extraordinary dining experiences by leading teams of passionate individuals who exceed guests' experiences.

Requirements

• Current, legal, and unrestricted ability to work in the United States
• Active SNHD Food Handlers and Nevada Alcohol Education Cards with minimum 6 months of validity
• At least 3 - 5 years of food and beverage management experience
• Communicate clearly in verbal and written English
• Comply with all safety and health department procedures as well as all state and federal laws
• Maintain a neat, clean, and well-groomed appearance
• Adhere to hotel policies including but not limited to attendance, safety, and behavior
• Great team player with the ability to create excellent working relationships across the group.
• Collaborative approach with all departments, particularly food & beverage and sales & marketing.
• Ability to break down barriers and resolve potential conflicts swiftly and effortlessly.
• Strong communication and presentation skills to all levels of management.
• Ability to think outside the box and approach all issues with a completely fresh approach.
• Ability to anticipate needs and over deliver wherever possible.
• Able to change direction and work on multiple project aspects at once. Creatively solve problems.
• Enthusiastic, passionate, able to inspire and motivate others.
• Leadership ability and behavior consistent with Virgin Hotels Core Values: Fun, innovative, original, and personable, and striving to deliver high quality and brilliant guest service.
• Enjoy working with a team and alone as the situation dictates.
• Adaptive, Flexible!
• Embody "great attitude".
• Unwavering integrity and endless work ethic.
• Appreciate constructive feedback, as well as graciously providing the same.
• Tenacious and self-motivated.

Nice To Haves

• Associate or bachelor's degree preferred
• Bilingual English/Spanish a plus

Responsibilities

• Monitor and track the flow of information coming to you from your superiors, hotel side, and culinary side, and distribute consistently to your hourly teammates.
• Be involved in decisions and communication on the floor and share results with fellow teammates and superiors.
• Manage the communication relationship between guests and all areas involved: special requests from guests, needs of guests to the kitchen, service issues, and guest recovery opportunities.
• Communicate your expectations for your team members clearly each shift and remain consistent in your messaging.
• Information should flow through you to the staff, not the other way around.
• Detail and confirm guest profiles and communicating that to FOH and BOH.
• Manage guest issues directly, with confidence and achieve positive results.
• Actively involved in the solution of guest issues, even while leading the team through the process of troubleshooting and empowering them to resolve upset.
• Maintain a strong presence on the floor, actively seen by guests and team.
• Keep everyone moving in the right direction every day, keeping the team on track, energized and focused.
• Communicate to kitchen, other outlets and front desk about food issues, VIP's, reservations, and changes in business levels.
• Communicate to hourly colleagues about guest expectations, changes in food or drink menus, special events/programming via per-shift team meetings and post-shift recaps.
• Handle daily tasks of scheduling, properly cutting staff or assigning additional staff, driving revenue through various competitions, checking opening/running/closing duties of staff, monitoring that uniform & grooming standards are met, ensuring Virgin standards and protocol are being practiced through departments.
• Assist in the organization of onboarding, delivering consistent training, conducting twice daily sit downs with new members (before and at end of shift), ensuring exams are conducted on time and according to the flow of the manual.
• Ensure new members are correctly input into the system and have all the tools, uniforms, and supplies to have a positive training experience.
• Adhere to protocols of the hiring and disciplinary process as outlined by Human Resources.
• Comply with all safety and health department procedures, and all state and federal liquor laws.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree