Food & Beverage Manager

Hollywood Casino Morgantown • Caernarvon Township, PA

20d • Onsite

About The Position

Responsible for directing the overall operations and staff of the Food & Beverage department. Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives. Ensures that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction. Responsible for preparing, monitoring, and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns/deviations to the Director. Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of departmental customer service goals. Assists in directing all Food & Beverage and Casino Beverage operations. Assists Director/VP with formal presentation of updates to plans and provides appropriate explanations and solutions to variances. Ensures that the receiving, holding, and issuance of products are within the quality and control standards. Ties operational challenges to strategic direction and the ability to be effective in a large organization with dual property responsibility. Assists in directing Food & Beverage leadership staff and providing instruction to achieve maximized efficiency and profitability in the department. Makes recommendations, and sometimes final decision, in designing and engineering menus. Implements and Audits inventory and cost control systems and procedures. Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to Executive Management/GM. Maintains strict confidentiality in all departmental and company matters.

Requirements

• Bachelor’s degree (B.A./B.S.) from an accredited four year college or university or equivalent; or four to eight years of Food and Beverage leadership experience; or combined education and experience.
• Minimum of four years of previous F&B experience at manager level or higher required.
• Ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to write reports, business correspondence, and procedure manuals.
• Proficiency in all Microsoft Office applications and knowledge of all Food & Beverage software systems.
• Ability to train and motivate team.
• Ability to think strategically and operationally about factors such as: pricing, quality, marketing, price/value perceptions, customer satisfaction, and employee training and development as they relate to overall Food & Beverage products.
• Delegation, negotiation, and diplomacy skills required.
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
• Excellent motivational, communication, and customer service skills required.
• Well-developed guest and employee relations skills.
• Extensive knowledge of food cost and labor analysis.
• Knowledge of all phases of Food & Beverage administration, cost control, and familiarity of all food and beverage services is required.
• Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to read and communicate verbally in English.
• Written communication skills in English may also be required.
• Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Employee must be able to qualify for licenses and permits required by federal, state, and local regulations.
• Must successfully complete C.A.R.E or TiPS training.
• Must possess a valid driver’s license and have acceptable driving history as determined by Penn Entertainment's auto insurance carrier.

Responsibilities

• Directing the overall operations and staff of the Food & Beverage department.
• Developing, implementing, and managing operational goals and monitoring achievements of performance and profit objectives.
• Ensuring effective and efficient scheduling while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.
• Preparing, monitoring, and adhering to budgets and ensuring compliance with departmental budget initiatives.
• Reporting budget concerns/deviations to the Director.
• Promoting superior customer service in accordance with departmental and company standards.
• Ensuring customer service standards are followed by all team members and addressing issues as they arise.
• Achieving departmental customer service goals.
• Assisting in directing all Food & Beverage and Casino Beverage operations.
• Assisting Director/VP with formal presentation of updates to plans and providing appropriate explanations and solutions to variances.
• Ensuring that the receiving, holding, and issuance of products are within the quality and control standards.
• Tying operational challenges to strategic direction and the ability to be effective in a large organization with dual property responsibility.
• Assisting in directing Food & Beverage leadership staff and providing instruction to achieve maximized efficiency and profitability in the department.
• Making recommendations, and sometimes final decisions, in designing and engineering menus.
• Implementing and auditing inventory and cost control systems and procedures.
• Ensuring regulatory compliance within area of authority and reporting potential issues to Executive Management/GM.
• Maintaining strict confidentiality in all departmental and company matters.
• Responsible for staff development and training programs.
• Responsible for rewards and recognition program to maximize employee engagement.
• Evaluating team members within department and delivering constructive feedback to employees regarding performance.
• Determining recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning, and directing work) to meet business needs.
• Determining work procedures and expediting workflow.
• Responsible for employee performance (disciplining, coaching, counseling).

Benefits

• Wellness programs designed to support our team members' financial, physical, and mental well-being.
• Day-one medical coverage
• 401(k) matching
• Annual performance bonus
• Paid time off is earned according to the local policy and increases with the length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager