Food & Beverage Manager

Proper Hospitality Careers•Los Angeles, CA

3d•Onsite

About The Position

The Food and Beverage Manager is responsible for overseeing all aspects of food and beverage operations within the hotel, ensuring that services meet the highest standards of quality, efficiency, and guest satisfaction. This role involves managing the F&B team, optimizing operational processes, controlling budgets, maintaining inventory, and developing menus that align with the hotel's brand and customer expectations. The Food and Beverage Manager works closely with other departments and ensures compliance with health and safety regulations while driving profitability and guest satisfaction.

Requirements

Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred
3+ years of experience in food and beverage management, preferably within the hospitality or hotel industry
Previous experience in a leadership role managing large teams in high-volume food and beverage operations
Proven experience in budgeting, cost control, and financial analysis
Knowledge of food and beverage trends, industry best practices, and health and safety regulations
ServSafe, RBS and/or TIPS certified
Strong leadership and team management skills, with the ability to motivate and inspire staff
Excellent customer service skills, with a focus on creating exceptional guest experiences
In-depth knowledge of food and beverage operations, including menu development, inventory management, and cost control
Strong organizational and time-management skills, with the ability to handle multiple tasks simultaneously
Excellent communication and interpersonal skills, with the ability to build relationships with guests, staff, and vendors
Ability to analyze financial data, track performance metrics, and make data-driven decisions
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and point-of-sale (POS) systems
Ability to stand or walk for extended periods during shifts
Ability to lift up to 25 pounds (e.g., boxes of supplies, inventory, or equipment)
Occasional bending, stooping, and reaching to perform tasks or manage inventory
Ability to work flexible hours, including evenings, weekends, and holidays, depending on operational needs

Responsibilities

Oversee the daily operations of all food and beverage outlets, including restaurants, bars, banquets, and room service
Ensure that all F&B services are delivered in line with hotel standards and guest expectations
Monitor F&B processes, workflows, and staffing to ensure efficiency and service excellence
Handle guest inquiries and resolve complaints or issues in a timely and professional manner
Lead, train, and manage F&B staff, including servers, bartenders, cooks, and supervisors
Develop and implement training programs to ensure that staff are knowledgeable about menu offerings, service standards, and safety protocols
Conduct regular staff performance evaluations, provide coaching, and identify areas for development
Ensure a consistent and exceptional guest experience by maintaining high service standards
Develop guest service protocols and lead by example in promoting a guest-centric culture
Use guest feedback, reviews, and surveys to continuously improve the quality of service and offering
Plan and execute special events, promotions, and themed dinners to enhance guest experience and drive revenue
Ensure all F&B operations comply with health and safety regulations, including food safety, sanitation, and hygiene standards
Maintain proper storage, handling, and labeling of food and beverage items to ensure quality and safety
Ensure staff are trained on health and safety procedures, including emergency protocols and food handling requirement
Conduct regular inspections of food preparation areas, equipment, and storage facilities to ensure compliance with regulations
Collaborate with the marketing team to promote F&B outlets, special offers, and events
Contribute to the development and implementation of promotional campaigns to drive revenue and attract new guests
Participate in the development of seasonal menus, signature cocktails, or exclusive promotions to enhance the guest experience and increase sales