Food & Beverage Manager

The Colony Hotel•Palm Beach, FL

4h•Onsite

About The Position

Since 1947, The Colony Palm Beach has been the center of Palm Beach social life, hosting U.S. Presidents, European Royalty, and welcoming travelers from around the world. The hotel is a historic, luxury boutique establishment known for its polished charm and ambiance, located steps away from world-famous shopping and dining on Worth Avenue and the Atlantic Ocean. The Food & Beverage Manager is responsible for providing management and related services for The Colony Palm Beach in Palm Beach, Florida, The Hedges Inn in East Hampton, New York, and any future projects of the Wetenhall family. This role involves leading exceptional employee and guest experiences by managing the team responsible for executing Food and Beverage operations across all facilities. The position supports the day-to-day business operations, including all food & beverage areas and entertainment services. The Manager will also lead people and culture initiatives, including hiring, training, coaching, and retention, and will be responsible for operational aspects such as opening/closing, management shifts, inventory management, scheduling, facilities, and profit and loss accountability. Job responsibilities are not limited to the written description and may include additional tasks consistent with the position across all locations.

Requirements

High School or equivalent.
2 years of Food & Beverage experience, minimum of 6 months experience in a Supervisor/Lead role in an upscale restaurant or luxury hotel/resort.
Previous server experience.
Knowledge of various food service styles.
Excellent understanding of steps of service.
Excellent guest service skills and passion for hospitality.
Ability to satisfactory read, write, speak, understand, and communicate in English.
Ability to communicate professionally and respectfully with guests and co-workers.
Ability to provide legible communication.
Ability to compute basic mathematical calculations.
Familiarity with food and beverage cost controls.
Proficiency with restaurant POS systems, RESY, Outlook, Word, and Excel programs.
Detail-oriented and thorough.
Strong interpersonal and problem-solving abilities.
Ability to prioritize and multitask.
Ability to perform consistent work to the hotel’s high standards.
Must be able to work weekends and holidays as needed.
Ability to maintain personal hygiene.
Ability to work quickly and efficiently.
Ability to focus attention on guest needs, remaining calm and courteous at all times.

Nice To Haves

College degree, preferably in Hospitality or Culinary Management.
Certification of previous training in liquor, wine, and food service.

Responsibilities

Ensure consistency and professionalism across all F&B operations by adhering to standardized shift procedures.
Lead daily pre-shift meetings and briefings, aligning teams on floorplans, reservations, and service expectations.
Maintain strong floor presence during peak service periods, including lunch and dinner, to support service staff and engage with guests.
Uphold a "table touching" culture—engaging with guests to ensure satisfaction and resolve service issues promptly and professionally.
Conduct property walkthroughs (including BOH, Café, IRD, Pool, Bars, Server Stations) to verify readiness and cleanliness before and after shifts.
Collaborate with team members to check-in/check-out staff, assign side work, and ensure completion of all shift duties.
Manage and enter gratuity reports and sales figures accurately into spreadsheets for respective shifts.
Take ownership of designated shifts, including leading service transitions, managing breaks, and ensuring seamless handovers.
Work closely with hosts and supervisors to manage seating, floorplan execution, and guest flow, especially during high-volume periods.
Oversee and support bar operations, including readiness checks and transitions at key times (e.g., 4 PM shift change).
Ensure clear communication and coordination between opening, mid-morning, mid-shift, late, and closing managers.
Assist in staff documentation and performance monitoring, providing guidance and support to improve service delivery.
Participate in the planning and preparation of the next day’s PM floorplan and service approach as needed.
Perform closing duties including walk-through inspections, verifying side work completion, and ensuring the property is secure and reset.
Assist with other duties as requested by Director