Berenjak F&B Manager - Soho House Chicago

Soho House & Co.•Chicago, IL

9d•Onsite

About The Position

Berenjak is opening in Chicago, inspired by Tehran's neighborhood kebab houses, focusing on incredible food, genuine hospitality, and bringing people together. As a founding team member, you will be crucial in creating a restaurant where guests and staff feel cared for. The Food & Beverage Manager at Soho House is responsible for managing service, quality control, and ensuring a consistent F&B experience under the General Manager's direction. This role involves daily, weekly, and monthly delivery on special projects, optimizing member, guest, and staff experience, and developing leadership skills through P&L review, forecasting, hiring, inventory, purchasing, and vendor relationships. The F&B Manager will drive sales and revenue by understanding customer needs and implementing efficiency-driving processes. Key responsibilities include upholding service standards, enhancing member/guest experience, and overseeing F&B staff hiring, training, and scheduling.

Requirements

Minimum of 5+ years’ experience in a similar capacity.
Detail-oriented, process-driven, and able to problem-solve in high-volume, demanding, fast-paced environments.
Experience with POS (or alternative), Open Table, Opera, or other hospitality-driven technologies.
Passionate and influential leader who communicates cross-functionally and leads a team to drive efficient and effective best practices through service.
Passionate about food and beverage trends, best practices, and local health & safety compliance regulations.
Ability to manage personnel and meet/exceed financial targets.
Guest-oriented and service-minded, flexible, and proactive.
Must be able to seize, grasp, turn, and hold objects with hands.
Must be able to make periodical fast-paced movements to go from one part of the property to others.
Must be able to move, pull, push, carry, or lift at least 30 pounds.
Must be able to occasionally kneel, bend, crouch, and climb.
Must be able to perform physical activities such as lifting, cleaning, and stooping.
Must be able to stand, walk, lift, and bend for long periods of time.

Responsibilities

Manage operations in conjunction with the General Manager to ensure service, staffing, and member/guest experience are above par and profit meets targeted budgets.
Communicate with and interact with members, guests, and staff to maintain excellent levels of internal and external customer service.
Partner with internal and external stakeholders to create, design, train, and implement exceptional menus, purchase goods, and make necessary improvements.
Identify customer needs and develop action plans to enhance experience and mitigate risk.
Comply with HR (People & Development) guidelines and support recruitment efforts to attract, retain, and train high-performing new hires.
Establish targets, KPIs, schedules, policies, and procedures.
Foster team awareness, ownership, and accountability through transparent communication, emphasizing motivation and teamwork.
Comply with all allergy procedures and maintain a clean, sanitary, healthy, and safe work environment.
Responsible for weekly/daily recaps detailing shift aspects including service standards, allergy procedures, staffing, sales, profit, and proactive solutions to mitigate future risk.

Benefits

Competitive compensation packages
Global benefits and perks
Training to develop technical and managerial skills
Medical, Dental & Vision insurance (for full-time employees)
Retirement fund with a 2% match (for full-time employees)
Sick days + vacation days (for full-time employees)
Career progression opportunities domestically or internationally
Soho Impact program (mentoring, apprenticeship, local outreach, sustainability)
Extensive range of internally and externally run courses for learning and development
Access to Cookhouse & House Tonic events, trips, and trainings
Team events (fitness sessions, cinema screenings, art classes)
Substantial meal free of charge while on duty