LN Venues, Food & Beverage Manager - Vibrant Music Hall

Live Nation Entertainment•Waukee, IA

1d•Onsite

About The Position

The Food & Beverage Manager will support the overall coordination of all Food and Beverage activities for the venue, alongside venue management, ensuring effective communication and elevating the fan experience, all while driving a culture that is hospitality focused. Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year.

Requirements

3 years supervisory experience in high volume restaurant/live entertainment environment
Working knowledge of restaurant and bar operations
Entry level knowledge of state, federal and local liquor laws, retail operations, computers (Microsoft Office- Word, Excel, Access and PowerPoint)
Skill in leadership, guest relations, decision making and staff schedule maintenance
Ability to engage in positive interaction with staff and guests, prioritize, organize, motivate staff, problem solve, delegate, follow-up, communicate, diffuse situations with tact
Ability to work nights and weekends
High School diploma

Nice To Haves

ServSafe Certified
Point of Sales knowledge, preferably Appetize
Experience operating in high-volume sports or entertainment industry food & beverage
Some college or college degree

Responsibilities

Ensure that standards are met regarding execution of all F&B programs, including staffing, setup and signage, quality of service, food & beverage, timeliness of food & beverage, and guest relations
Recruitment and Training of hourly staff members
Assist and support staff in any of their job functions as needed
Conduct daily informative pre-shift meetings in an upbeat and motivational manner
Direct interaction with trainers and trainees
Conduct 100% table visits
Assist in perceiving and troubleshooting potential problems
Assist in scheduling staff, voids/closing comps, liquor pulls, managing staffing levels, checking out all servers and bar staff at end of shift
Responsible for bank and adherence to cash handling policy
Assist in filling “change” requests from bartenders and servers
Ensure full compliance with local, state and federal health codes across all food & beverage operations - to include concessions, bars, catering, and backstage hospitality
Lead preparation for annual and unannounced health inspections
Train and manage all staff on food safety, hygiene protocols, and health code requirements
Develop and enforce standardized procedures for food handling, storage, sanitation, and waste management across all service areas
Support and communicate with all other departments
Enter all liquor orders and manage inventory process for the bars
Monitor labor, paying close attention to overtime
Work directly with the special events department on executing and preparing for all special event orders to ensure proper staffing levels, food and beverage requirements are met, and that all aspects of the event are carried out to the client’s approval
Accurate accounting close-out of special events
Oversee parties/special events in the rooms
Checking accuracy of labor system at the end of the shift
Provide guidance in executing outstanding guest service while following the implemented service standards
Conducts performance counseling of hourly staff and ensures discipline procedures follow all guidelines
Develop strategies to generate/enhance revenue