Toledo Complex - Food & Beverage Manager

ASM Global•Toledo, OH

5d•$50,000 - $65,000•Onsite

About The Position

The Toledo Complex, which includes the Huntington Center and the Glass City Center, is seeking a Food & Beverage Manager to support both locations. This role operates under the direction of the Director of Catering and is responsible for collaborating with other event staff to market, sell, contract, and detail events for the Toledo Complex. The position requires the application of sales and marketing principles to promote the facility, assist in developing sales plans, and prospect for new and repeat business. The manager will also support catering sales and service personnel, manage client accounts, and ensure adherence to sales policies. Key responsibilities include quoting rates, preparing and executing contracts, driving partnerships with operational departments and the DMO sales team, and maintaining an active resource list. A thorough understanding of company policies, menus, event offerings, and cost structures is essential for meeting profitability guidelines. The role involves detailing food and beverage components for contracted programs, producing Banquet Event Orders, managing client pre-event and post-event correspondence, and liaising with culinary and operations teams for event logistics. Additionally, the manager will coordinate menu tastings, greet on-site client representatives, and produce necessary sales reports.

Requirements

Minimum four (4) years sales related experience required
Excellent communication, organizational and interpersonal skills required
Ability to prioritize multiple projects
High aptitude for figures and advanced writing skills
Professional presentation, appearance, and work ethic
Experience working with Excel, Word, and Outlook

Nice To Haves

Facility/industry experience preferred
Microsoft 365, preferred.
Experience with Catering software used in F&B

Responsibilities

Use Sales and Marketing principles to promote the facility.
Assist Catering Director in developing Sales Plan to include goals and sales / marketing initiatives.
Prospect new and repeat business to achieve set goals within specified market.
Assist catering sales and service personnel with sales / upselling strategies, service recovery, and problem solving, as needed.
Carry out specific sales plan relating to events using support of advertising, as requested by the Director.
Audit client accounts / profiles in property management system to ensure accuracy of information.
Assist Director in ensuring sales policies are adhered to.
Quote rates and food and beverage minimums or pricing estimates and assist with formal license agreements.
Prepare and execute contracts.
Drive strong partnership with operational departments and onsite DMO sales team.
Uphold an active list of resources for client and internal operational use.
Uphold and demonstrate a complete understanding of company policies and procedures.
Thorough understanding of the menus and event offerings cost structure to meet profitability guidelines.
Detail the Food and Beverage components for self-contracted programs and assigned accounts contracted.
Produce required Banquet Event Orders and receive client approval.
Send client pre-event information and follow-up information that affects booking.
Work in tandem with Catering Managers to handle pre-event client correspondence and meetings to detail the food and beverage components of assigned / contracted events.
Liaise with culinary and operations to ensure proper dissemination of information for event logistics.
Coordinate menu tastings, as requested and applicable.
Greet on-site client representative for all assigned events and provide proper introductions and turnovers to operations.
Work in tandem with sales and events to organize client post-event meetings, as necessary, to gain required feedback.
Produce necessary sales reports and tracking metrics, as required.