Food & Beverage Manager

Montage International•Healdsburg, CA

100d•Onsite

About The Position

At Montage Healdsburg, we are looking for a Food and Beverage Manager who is passionate about food and beverage operations and exceptional in leading a team. This role involves providing strategic and operational leadership, driving hotel profitability through revenue generation and cost control, and ensuring guest satisfaction. You will interact positively with guests, resolve issues, and maintain communication across departments to meet guest service needs. The position requires overseeing staff, managing operational issues, controlling costs, and ensuring adherence to safety and sanitation policies. You will also be responsible for creating staffing schedules, implementing cost control measures, and maintaining high standards of service excellence, food quality, and presentation. The ideal candidate will have a desire to create 'WOW' moments for guests and perform additional duties as assigned.

Requirements

A minimum of one year of previous Food and Beverage supervisory or management experience
Excellent verbal and written communication skills
Ability to prepare and analyze data, figures, and transcriptions prepared on and generated by computer
Microsoft Office products; Word, Excel, PowerPoint, and Outlook
Embrace Technology – continually learn, adapt and master to new operating system
Knowledge of food and alcoholic beverages
Ability to work a flexible schedule including weekends and holidays

Nice To Haves

Luxury hotel experience, a plus

Responsibilities

Provide strategic and operational leadership, guidance, direction, and tactical expertise on food and beverage concepts
Drive hotel profitability through revenue generation in various food and beverage/outlets (i.e., room service, restaurants, banquets, pool, kitchens, stewarding, retail), cost control, guest satisfaction, and associate engagement
Interact positively with guests promoting hotel facilities and services
Resolve opportunities to the satisfaction of involved parties
Maintain communication with all departments to ensure guest service needs are met
Move throughout the facility of division to support overall hotel and kitchen areas to visually monitor and take action to ensure food quality and service standards are met
Responsible for the selection, training, and development of key leadership personnel within the division and its departments
Able to exercise personnel action discretion within the hotel’s policies
Provides conflict resolution and ensures disciplinary and termination procedures are followed and that all workplace standards are upheld
Promptly addresses all operational issues with Management and Staff
Oversee divisional matters as they relate to federal, state, and local employment and civil rights laws
Control payroll and equipment costs (minimizing loss and misuse)
Ensure the department abides by all safety and sanitation policies
Create and maintain staffing schedules, ensuring appropriate coverage
Implement cost control measures and revenue enhancement strategies to maximize profitability while maintaining service quality
Maintain high standards of service excellence, food quality, and presentation, ensuring consistency and adherence to brand standards
Deliver on guests’ expectations and have the desire to create WOW moments
Perform additional duties as assigned that may be outside the scope of duties, based on business needs

Benefits

DTO (Discretionary Time Off)
Healthcare benefits
Health Savings Account and Flexible Spending Accounts
401 [k] retirement plan with company matching, fully vested, and loan option
Banking and Investing Program offers preferred rewards, mortgage discount, and waived fees
Fertility & Family Forming Assistance
Parental leave pay differential
Pet Insurance
Hotel discounts
Free meals
Fitness & wellness discounts
LinkedIn Learning membership
Hearts of Montage community engagement
Associate’s events throughout the year