Food & Beverage Manager - Homewood Suites Charlotte Uptown 1st Ward - New Hotel

Concord Hospitality Enterprises•Charlotte, NC

1d•$52,655 - $65,819•Onsite

About The Position

We are hiring a Food & Beverage Manager. This role will oversee all F&B efforts executed in the hotel including our Banquet Events, banquets, and street corner bar.

Requirements

Expertise in Food & Beverage
Leadership and managerial skills

Responsibilities

Achieve marketing, sales, profitability, and quality service goals for the bar/restaurant & Banquets by executing marketing strategies, providing quality service to the customers and employing leadership and managerial skills effectively.
Develop short term and long-term financial and operational plans for the restaurant, which support the overall objectives of Concord Hospitality.
Oversee all food and beverage operations at the hotel including banquets and street corner bar.
Maintain product and service quality standards by conducting ongoing evaluations and investigating complaints.
Assist Sales team with menu creation.
Implement and maintain sales/marketing programs.
Establish and maintain applicable preventative maintenance programs to protect the physical assets of the restaurant.
Implement and maintain effective two-way communication systems which reach all employees.
Develop new programs, which result in an increased level of customer satisfaction and operational excellence.
Manage compliance with established company policies and procedures, along with local, state, and federal laws and regulations.
Perform other related duties as required.
Suggest and implement revenue generating programs that provide maximum price value to the guest.
Teach, implement, and reward employees in utilizing their empowerment to meet or exceed customer expectations.
Ensure staff demonstrates technical skills; conduct technical training on a regular basis.
Update staff on regular basis on menu highlights.
Monitor presentation of food product and review areas of concern with the Sous Chefs and Line Cooks.
Ensure that the restaurant is clean and ready for customers at all times.
Monitor service and teamwork on a regular basis and counsel associates on both aspects.
Ensure that staff is utilizing up selling techniques while providing customer service.
Accommodate group bookings by adhering to proper banquet techniques.
Utilize leadership skills and motivation techniques in order to maximize associate productivity and satisfaction of direct reports.
Conduct effective employee meetings and counseling sessions.
Participate in weekly staff meetings.
Interview, hire, orientate, and train qualified applicants.
Keep immediate supervisors promptly and fully informed of all problems or unusual matters of significance.
Make business decisions based on production reports, similar facts, own experience, and personal opinion.
Ensure a safe and sanitary work environment for all associates and guests.
Maintain and enforce all SOP and service standards.
Completely direct the operational efforts and strategies of all restaurant outlets.
Provide for an effective discipline orientation for new supervisors using use records, menus, and appropriate reference manuals.
Maintain fair and consistent counseling and/or disciplinary procedures in accordance with Concord Hospitality’s Handbook.
Ensure forecast information is evaluated and utilized to make sound business decisions.
Oversee development and execution of the marketing plan in each outlet.
Continually develop innovative programs and incentives to maintain our competitive edge.