Food & Beverage Manager, Full Time

Parable Hospitality•Kailua-KONA, HI

1d•Onsite

About The Position

Responsible for overseeing all food and beverage operations of the hotel and restaurant including: service, administration and profitability. The ideal candidate will share the aloha spirit and strive to create a memorable guest experience.

Requirements

Applicants 21 years of age or older welcome to apply.
Proficient in Microsoft Office applications.
Three (3) years experience in resort/ hotel food and beverage operations required.
TB clearance card required.
English speaking or bilingual.
Ability to make timely, effective decisions.
Ability to prioritize, organize and delegate work assignments.
Ability to maintain good team member relations.
Ability to develop and maintain effective guest relations.
Ability to manage multi-departmental operations.
Ability to direct performance of restaurant and kitchen team members and follow-up with corrective action where needed.
Ability to work long hours, 5 to 6 days a week.
Dependable.

Nice To Haves

College degree preferred.
Experience in a union environment is preferred but not required.

Responsibilities

Overseeing all food and beverage operations of the hotel and restaurant including: service, administration and profitability.
Providing services that are above and beyond for guest satisfaction and retention.
Utilizing interpersonal and communication skills to lead, influence and encourage others.
Advocating sound financial/business decision making; demonstrating honesty/integrity; leading by example.
Encouraging and building mutual trust, respect and cooperation among team members.
Analyzing daily activities for all outlets, which include daily, sales, covers and operational costs and concerns.
Improving service by communicating and assisting individuals to understand guest needs, maintaining quality products in accordance with Company standards, providing guidance, feedback and individual coaching when needed.
Monitoring daily food and beverage costs while knowledgeable of fluctuating cost of sales.
Partnering with Purchasing Manager to discuss prices and daily invoices of required inventory.
Daily involvement in customer service and hospitality. Maintains direct contact with all restaurant, luau and banquet patrons, and utilizing “feedback” for productive means in order to improve and enhance our positioning.
Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Supervising and managing team members.
Managing all day-to-day food and beverage operations.
Understanding team members’ positions well enough to perform duties in their absence.
Analyzing, investigating, and resolving guest complaints.
Ensuring proper staffing levels for customer service goals.
Presenting guest areas during high traffic times to assist the F&B associates and ensure smooth operations.
Administering payroll edits, reporting and time & attendance policies.
Providing guidance and direction to subordinates, including setting performance standards, monitoring performance and completing performance evaluations.
Analyzing information and evaluating results to choose the best solution and solve.
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail or in person.
Responsible for the development and maintenance of all policies, procedures and quality standards within the department, utilizing a continuous improvement approach to ensure a high quality, cost effective and customer focused operation.
Maintaining complete knowledge at all times of: All hotel features/services, hours of operation, daily house count, expected arrival/departures, and all department policies and procedures.
Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Interviewing hourly food and beverage candidates and make recommendations to on new hires, pay rates, and terminations.
Responsible for purchasing all food and beverage items for restaurant with the approval from the Director of Food and Beverage following policies and procedures.
Ensuring proper cash handling and tip pay out procedures are being followed.
Completing all required reports in a timely, accurate manner.
Providing assistance to other team members and departments to contribute to the best overall performance of the department, restaurant and hotel.
Performing other duties as assigned, requested or deemed necessary by management.

Benefits

Competitive Pay
Attractive pension and 401k programs featuring employer match options.
Choice of Medical Insurance packages via UHA or Kaiser Medical.
Dental coverage option provided through HDS.
Free Life Insurance and Temporary Disability Insurance (TDI) fully covered.
Programs honoring performance with incentives and awards.
Direct front-door access to fare-free Hele-On Bus route.
On-site hotel employee parking lot access during every shift worked.
Free access to on-property electric vehicle charging docks while working.
Free on-property uniform laundering for all staff.
Dry cleaning allowances for non-uniform roles.
Deeply discounted hotel rooms across 7,000+ global properties.
Exclusive employee rates at 40+ HawaiÊ»i Marriott hotel locations.
Share Marriott lodging discounts worldwide for your inner circle.
Special discount options on premier portfolios via Marriott Vacations Worldwide.
Paid company holidays with generous vacation, sick leave, and a paid day off on your birthday.
Free hot meal during every shift, curated by the Culinary Ê»ÅŒhana.
20% discount on food, beverages, and room service at properties worldwide.
Employee discounts across on-site retail shops and spa services.
Advance your career with specialized skill-building and training platforms by Marriott Global Source (MGS).
Clear pathways and leadership opportunities to elevate your career.