Food & Beverage General Manager - Nelson's

Terranea Resorts•Rancho Palos Verdes, CA

3d•$85,000 - $95,000•Onsite

About The Position

The Food & Beverage General Manager is responsible for overseeing assigned Food & Beverage outlets to ensure optimum performance, exceptional guest service and maximum profitability of all functions. They will train and motivate staff to exceed goals. The General Manager will assist in maintaining the Forbes Standards. The General Manager shall strive to provide exceptional service to both internal and external guests at all times. The General Manager will be responsible for exemplifying the Terranea Resort Culture as well as promoting Terranea Resort as both the Destination and Employer of Choice!

Requirements

Must have valid driver’s license and meet company driving standards
Must be able to read, write and speak English
Must have excellent leadership skills
Must be a positive example for staff
Must be able to work well under pressure
Must be able to accurately follow instructions, both verbally and written
Must be highly detailed orientated
Must have excellent computer skills
Must have strong working knowledge of Microsoft Office programs
Must be able to work in a fast paced environment
Must have excellent listening skills
Must possesses excellent communication skills
Must be professional in appearance and demeanor
Must always ensure a teamwork environment
Ability to work a flexible schedule that may include evenings, weekends and holidays
Must have the ability to deal effectively and interact well with the guests and associates
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
Must have a passion for creating an exceptional experience for all guests
High school diploma or equivalent required
At least three years supervisory food and beverage experience required
Must be able to obtain a Food Handler’s card

Nice To Haves

Prior Four or Five Star experience preferred

Responsibilities

Maintains a commitment to customer service and guest satisfaction
Leads and supervises the outlets team
Prepares forecasts and reports and assists in the development of the food & beverage budget
Ensures physical atmosphere and cleanliness of the restaurant, including inspecting tabletops and side stations
Takes initiative to develop and execute new promotions, events
Conducts monthly staff meetings to include ongoing training and safety classes
Responsible for daily report input and log book entries
Works with culinary to develop new food menus responsive of the local market
Enforces high standards of hygiene and sanitation within the outlets
Tracks payroll and revenue daily
Ensures the security of monies, credit and financial transactions
Establishes par levels for supplies and equipment
Supervises the performance, attendance, attitudes, appearance and conduct of team
Manages timely completion of performance appraisals
Monitors time punches in Timesaver, ensuring accurate payroll for all associates
Monitors and maintains the outlets’ systems and equipment to ensure their optimum performance
Develops and implements controls for expense management
Implements strategies to continually improve revenues
Assists with the development, training and inspiration of outlets staff for promotion
Provides prompt follow-up to all guest concerns
Assists the Vice President of Food & Beverage with the design and implementation of training programs
Empowers team to exceed service standards
Instills a calm, organized approach in all stressful situations
Works with HR to recruit and hire staff
Completes all proper new hire and termination paperwork
Orders all necessary office supplies and ensures proper stocking levels
Maintains a safe and pleasant work environment
Ensures cleanliness of outlets’ storage rooms
Promotes high associate morale
Recommends discipline and/or termination when appropriate of team members
Takes a proactive approach to coaching and counseling
Attends appropriate resort, division and department meetings
Resolves guest issues promptly and with great care and effectiveness
Maintains a strong knowledge of hospitality trends, especially food & beverage
Provides general resort information for guests
Utilizes labor management tools to schedule and control labor costs
Offers warm and sincere welcome/farewell for all guests of Terranea Resort including use of guest name & good eye contact with each guest
Maintains an up to date working knowledge of all resort amenities as well as any special events
Interacts with resort staff in a professional manner, assisting other departments with necessary information
Up sells other resort services and amenities to guests
Always maintains a professional demeanor and attitude
Communicates all pertinent information to the outlets team
Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty
Ensures proper handling, cleaning and sanitation of equipment, china, glass and
Follows through on lost and found No articles shall be removed from occupied rooms. Absolute respect for guest property should always be exercised.
Maintains a professional Follows all Terranea Resort dress code standards
Remains alert, courteous and helpful to the guests and colleagues at all time
Performs other duties as assigned
Works as MOD as needed
Assists in other F&B venues as needed