Food & Beverage Director | Full-Time | Satellite Music Hall

Oak View Group•Memphis, TN

1d•Onsite

About The Position

The Food & Beverage Director is responsible for overseeing all food and beverage operations at Satellite Music Hall, ensuring exceptional guest experiences, operational excellence, financial performance, and compliance with all company policies and regulatory requirements. This position will lead front-of-house and bar operations, manage staffing and training, maintain inventory and cost controls, and drive a culture of hospitality, accountability, and teamwork. The ideal candidate is a hands-on leader with strong hospitality experience, a passion for guest service, and the ability to build and develop high-performing teams in a fast-paced entertainment and event venue environment.

Requirements

5-7 years of progressive food and beverage management experience.
3+ years in a senior leadership role overseeing multiple outlets, venues, or large-scale hospitality operations.
Strong knowledge of food and beverage operations, inventory management, labor management, and financial reporting.
Demonstrated leadership, coaching, and team development skills.
Strong organizational, communication, and problem-solving abilities.
Proficiency with POS systems, inventory management software, and Microsoft Office applications.
Ability to work evenings, weekends, holidays, and extended hours based on event schedules.
Ability to stand and walk for extended periods.
Ability to lift and carry heavy objects occasionally.
Ability to work in a fast-paced environment with varying temperatures and noise levels.
Ability to navigate all areas of the venue during events and operational periods.

Nice To Haves

Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.
Experience managing high-volume bars, restaurants, entertainment venues, stadiums, or event-based operations preferred.

Responsibilities

Oversee all daily food and beverage operations, including bars, concessions, premium hospitality areas, catering, and special events.
Lead, coach, and develop management and hourly staff to ensure consistent service standards and operational excellence.
Establish and maintain a positive, professional, and guest-focused culture.
Ensure all food and beverage operations are executed efficiently and in accordance with company standards.
Provide visible leadership during events and peak operating periods.
Resolve guest concerns and service issues in a professional and timely manner.
Manage departmental budgets, revenue goals, labor costs, and operating expenses.
Monitor and analyze financial performance, including sales, cost of goods sold, labor, and profitability.
Develop and implement strategies to maximize revenue and improve operational efficiencies.
Approve invoices, review expenses, and ensure proper financial controls are maintained.
Conduct regular inventory audits and monitor product usage to minimize waste and loss.
Recruit, hire, onboard, train, and retain food and beverage team members.
Create staffing plans and schedules based on business demands and event requirements.
Conduct performance evaluations and provide ongoing coaching and development.
Ensure employees understand and comply with company policies, procedures, and expectations.
Address employee relations issues in partnership with Human Resources.
Ensure compliance with all federal, state, and local health, safety, food handling, and alcohol service regulations.
Maintain all required permits, licenses, and operational certifications.
Promote responsible alcohol service practices and ensure all staff maintain required certifications.
Ensure compliance with company cash handling, inventory control, and loss prevention procedures.
Maintain a safe working environment for employees and guests.
Manage relationships with vendors, suppliers, and service providers.
Negotiate purchasing agreements and monitor product quality and pricing.
Oversee ordering, receiving, inventory controls, and product distribution.
Ensure adequate inventory levels while minimizing excess inventory and waste.
Collaborate with venue leadership to support concerts, private events, festivals, sporting events, and special programming.
Ensure food and beverage operations support the overall guest experience and venue objectives.
Develop and implement service standards that align with the Satellite brand and guest expectations.
Evaluate guest feedback and implement improvements where necessary.