Food & Beverage Casino Supervisor $70,304 annually
About The Position
This role is responsible for ensuring an exceptional dining experience and guest service within the casino, hotel, and restaurant through effective leadership and direction of service personnel. The supervisor will analyze and resolve guest complaints and employee disputes, and partner with casino floor, hotel, and restaurant F&B associates to ensure seamless operations. Key duties include supervising front of house operations across various outlets, training staff on service techniques and policies, maintaining cleanliness, enforcing F&B controls, and participating in staff recruitment, training, scheduling, and motivation. The supervisor will also assist F&B Management with inventory and ordering, maintain communication with management, and perform other assigned duties.
Requirements
- Minimum of 3 years of front of house restaurant experience with a minimum of 1 year in a supervisory capacity or the equivalent.
- High school diploma or equivalent combination of education and experience required.
- Strong knowledge of front of house guest service techniques typical of a full-service restaurant setting.
- The ability to interact professionally and positively with employees, superiors and guest is essential.
- Must be able to speak, read, and understand English.
- Able to walk and stand for at least (8) hours per shift.
- Must be able to lift twenty-five (25) pounds for various job-related duties.
- Attendance and punctuality are essential functions of the position.
Responsibilities
- Assure exceptional dining experience and guest service to casino, hotel and restaurant patrons through effective leadership and direction of service personnel.
- Quickly and effectively analyze and resolve guest complaints and employee disputes.
- Partner with casino floor personnel in supervising all aspects of the casino floor dining process.
- Partner with hotel and restaurant F&B associates to ensure all aspects of operations run seamlessly.
- Supervise front of house operations in casino, hotel, restaurants food outlets, and event venues.
- Train service staff on effective and friendly guest service techniques including policies and procedures related to Food & Beverage controls, service sequence and service standards.
- Ensure cleanliness and organization of all front of house and dining areas.
- Enforce policies and procedures related to Food & Beverage controls, service sequence and service standards.
- Actively participate in recruitment, training, scheduling, supervising, coaching, and motivation of all Casino & Hotel F&B associates.
- Assist F&B Management in taking monthly inventory counts of all F&B outlets, and properly order and REQ out product and equipment ensuring accuracy.
- Maintain regular communication with the F&B Management team to provide updates, discuss plans, communicate needs, and align on priorities.
- Perform all other work-related duties as assigned by Food & Beverage Management.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
