Food and Beverage Supervisor

Horseshoe Bay Resort•Brookfield, WI

5h•Onsite

About The Position

The Food and Beverage Supervisor is responsible for monitoring food and beverage staff to ensure service delivery exceeds guest expectations. This role involves assisting with the management of food and beverage operations across the restaurant, banquets, lounge bar, and room service. The supervisor is expected to be hands-on, physically supporting food and beverage and banquet staff to ensure guests are taken care of and business needs are consistently met. Key duties also include training new hires, inspecting side work for proper opening and closing procedures, and resolving guest issues or complaints related to service and food and beverages.

Requirements

At least two (2) years of hotel food & beverage or restaurant supervisor experience required
Previous bartending experience
Flexible to work AM and PM shifts, mid-shifts, weekends and holidays
Ability to communicate in English, both verbal and written
Must be able to stand/walk for at least eight (8) hours and lift/carry heavy trays weighting at least 25-30 pounds
Current alcohol permit and Food Handler Certification Required

Responsibilities

Monitor food & beverage staff and ensure service delivery exceeds guest expectations.
Assist with managing food & beverage operations for the restaurant, banquets, lounge bar and room service.
Be hands on and physically support food & beverage and banquet staff to ensure guests are taken care of and business needs are consistently met.
Train new hires.
Inspect side work to ensure opening and closing duties are consistently practiced.
Resolve guest related issues or complaints regarding service and food and beverages.