Food and Beverage Supervisor

Bally's Chicago•Black Hawk, CO

About The Position

This role is responsible for providing guidance and daily supervision to staff in the department, supporting and administering operational goals, and monitoring achievements of performance and profit objectives. The supervisor will assist with developing schedules, coordinate with the manager on scheduling concerns with attention to guest satisfaction, and monitor the appearance of food/beverage served. They will provide hands-on leadership for all food and beverage outlets, offering guidance and coaching to team members, and making recommendations on discipline where necessary. A key aspect of the role is maintaining a pleasant, friendly, and welcoming attitude towards all guests and assisting in the maintenance of cost control methods and procedures by monitoring pars and inventory, ordering and stocking food and beverage items, and maintaining inventory control. The supervisor will ensure all front-of-house restaurant areas are maintained and comply with sanitation standards, have complete knowledge of all casino events and promotional activities, and ensure the safety and security of team members and guests. They will enthusiastically support and promote superior customer service, ensure customer service standards are followed, and address issues as they arise. Additionally, the role involves assisting in the maintenance and development of procedures for food service, inspecting menu items for maximum customer satisfaction, and following established quality assurance procedures to ensure acceptable health department and customer service standards. The supervisor will respond to guest needs, report problems to the Manager, and be responsible for ensuring compliance with all regulatory compliance within their area of responsibility, reporting potential issues to management. Strict confidentiality in all departmental and company matters is required.

Requirements

Must have complete knowledge of all casino events and promotional activities.
Must ensure the safety and security of team members and guests.
Must enthusiastically support, actively promote, and demonstrate superior customer service in accordance with department and company standards and programs.
Must ensure customer service standards are followed by all team members and address issues as they arise.
Must follow established quality assurance procedures to ensure acceptable health department and customer service standards.
Must respond to guest needs and report problems to Manager.
Must be responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Must maintain strict confidentiality in all departmental and company matters.

Responsibilities

Provide guidance and daily supervision to staff in the department.
Support and administer operational goals and monitor achievements of performance and profit objectives.
Assist with developing schedules and coordinate with manager any scheduling concerns, with attention to guest satisfaction.
Monitor appearance of food/beverage served and communicate deviations in accordance with established standards.
Conduct regular table-touches to ensure guest satisfaction.
Provide hands-on leadership for all food and beverage outlets, providing guidance and coaching to team members.
Make recommendations on discipline where necessary.
Maintain a pleasant, friendly, and welcoming attitude toward all external and internal guests at all times.
Assist in maintenance of cost control methods and procedures by monitoring pars and inventory.
Order and stock food and beverage items and maintain inventory control.
Ensure all areas of the restaurants (front of house) are maintained and comply with sanitation standards.
Have complete knowledge of all casino events and promotional activities.
Ensure the safety and security of team members and guests.
Enthusiastically support, actively promote, and demonstrate superior customer service in accordance with department and company standards and programs.
Ensure customer service standards are followed by all team members and address issues as they arise.
Assist in the maintenance and development of procedures for food service.
Inspect menu items for maximum customer satisfaction.
Follow established quality assurance procedures to ensure acceptable health department and customer service standards.
Respond to guest needs and report problems to Manager.
Ensure compliance with all regulatory compliance within area of responsibility and report potential issues to management.
Maintain strict confidentiality in all departmental and company matters.