Food and Beverage Supervisor

Greathorse • Hampden, MA

3d • Onsite

About The Position

GreatHorse Position Summary: A Food and Beverage Supervisor assists in overseeing daily operations within the hospitality dining areas to ensure quality service, Member satisfaction, and efficient team performance.

Requirements

• Strong leadership and team management abilities
• Excellent customer service and relationship-building skills
• Effective problem-solving and decision-making capabilities
• Exceptional organizational, multitasking, and prioritization skills
• Strong time management with the ability to meet deadlines
• Close attention to detail and accuracy
• Conflict resolution and interpersonal communication skills
• Professional verbal and written communication abilities
• High school diploma or equivalent required
• 1 yr Hospitality or restaurant experience preferred
• Previous leadership or supervisory experience preferred
• Ability to work in a fast-paced environment
• Knowledge of food safety and sanitation standards
• Flexible schedule including nights, weekends, and holidays
• Ability to stand for long periods of time

Responsibilities

• Supervise daily food and beverage operations
• Lead and support servers, bartenders, hosts, and food runners
• Ensure excellent customer service and Member satisfaction
• Monitor food quality, presentation, and cleanliness standards
• Handle customer concerns and resolve service issues professionally
• Assist with shift coordination when necessary
• Help coach new employees on company procedures and service expectations
• Enforce health, safety, and sanitation regulations
• Monitor inventory and assist with ordering supplies
• Assist with monthly beverage inventory
• Support point-of-sale procedures
• Communicate effectively with the kitchen and management teams
• Help maintain labor cost controls
• Maintains reasonable, regular, punctual attendance consistent with Company policies, the Americans with Disabilities Act (ADA), the Family Medical Leave Act (FMLA), and other federal, state, and local standards.
• Adapts to changing duties, as required, based on business needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED