Food and Beverage Service Manager, Atlas Steak + Fish
About The Position
The Food and Beverage Service Manager role at Atlas Steak + Fish is for a service expert who thrives in the dynamic world of the dining room. Atlas Steak + Fish is a contemporary take on the iconic North American steakhouse, focusing on superior ingredients, global flavors, unique cooking techniques, and engaging service. The Steakhouse Service Manager will oversee steakhouse operations, provide management support in the dining room, and assist in attracting and maintaining guests by developing marketing assets on social and traditional media. This role drives the success of the steakhouse through the promotion of events and products, ensuring premier customer service and product knowledge for guests.
Requirements
- Three years’ supervisory experience in a high-volume, full-service fine dining restaurant or 4-star hotel and/or equivalent combination of education and experience.
- World Host/Super Host certificate or similar customer service programs.
- Excellent communication skills – both speaking and written.
- Working knowledge with computer skills in word processing, spreadsheets, email internet navigation, and presentation software.
- Experience with Point of Sale system.
- Excellent problem-solving skills.
- Goal driven and organized.
- High level of customer service skills, ability to communicate with guests to ensure satisfaction.
- Proven to be detail oriented, reliable, punctual, efficient, and diligent in duties and responsibilities.
Nice To Haves
- WHMIS training preferred.
- Wine knowledge or experience as a Wine Steward an asset.
Responsibilities
- Maintains and demonstrates expert knowledge of upcoming events, products, and promotions.
- Ensures profitability of steakhouse operations by achieving financial and performance goals.
- Supervises the shift operation, including all employee and guest related functions.
- Motivates employees to provide excellence in service and ensures our guests experience exceeds their expectations.
- Actively participates in the training and instruction of employees in proper food handling procedures, quality service standards and all other department procedures.
- Manages team efficiencies as it pertains to the operation’s needs.
- Responsible for opening and closing procedures which includes but is not limited to cash-outs and daily sales reporting.
- Maintains compliance with policies and procedures.
- Responsible for cash management activities.
- Enforces Serving It Right and company policies on guest’s consumption of alcohol.
Benefits
- Full benefits package for full-time employees
- Retirement savings plan
- Exciting, supportive and fun work environment
- Family and friends discounts on travel, tech, food, beverage, and fitness
- Development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
