Food and Beverage Sales Manager-Full Time - The Langham, Chicago

Langham Hotel•United States,

4d•$59,000 - $65,000•Onsite

About The Position

The Food and Beverage Sales Manager will be the primary point of contact for all food and beverage event inquiries for the restaurant, lounge, and tea room. This role involves performing general administrative duties such as answering phones, responding to sales inquiries, maintaining files, and preparing reports to achieve the restaurant's vision and goals. The position requires providing a high level of customized service for booking food and beverage experiences to foster guest loyalty. Additionally, the role is responsible for pursuing new business opportunities through cold calls, off-site visits, and sales/marketing outreach. The manager will also assist the floor manager with event execution and support F&B outlets as needed.

Requirements

Ability to speak and write English clearly.
Excellent knowledge of English grammar and spelling.
Ability to utilize computer, with basic secretarial knowledge regarding business letters and formats.
Accurate typing skills at 50 words or more per minute.
Ability to listen effectively.
Ability to effectively deal with internal and external clients.
Ability to work cohesively with all members of the Food and Beverage team.
Understanding of F&B service and event set up, flow & execution.
Understanding & knowledge of current F&B & event trends.
Food, Beverage & Wine knowledge to have the ability to upsell and guide guests in their selections and potential wine pairings.
Ability to ensure confidentiality of guests and all hotel data.
Positive, flexible, self-motivated, and energetic personality.
Strong analytical, organizational, and problem-solving skills.
Must be able to work early mornings and/or late nights, and weekends.
Considerable skill in math and algebraic equations using percentages.
High School diploma required.
Ability to obtain any government required licenses.

Nice To Haves

Prior experience with Microsoft Word and Excel is preferred.
Degree in Hotel and Restaurant Management preferred.
One to three years of previous Food and Beverage Sales and/or management experience preferred.
Knowledge of Tripleseat and OpenTable booking platforms preferred.

Responsibilities

Display a professional attitude and demeanor at all times, communicating with guests and team members in a mature and respectful manner.
Demonstrate initiative and a desire to contribute to the overall success of the Food and Beverage Division.
Exhibit thorough organization and time management skills to complete tasks efficiently and meet deadlines, with the ability to prioritize and multi-task.
Maintain a strong focus on completing responsibilities accurately.
Handle phone calls and inquiries courteously and professionally, displaying a positive nature and eagerness to support callers, managing and cross-qualifying calls for other areas like Catering.
Complete weekly reports of booked and prospect events for distribution.
Enter events into Tripleseat, Open Table, and Delphi to ensure proper communication of space availability and event bookings throughout the hotel.
Coordinate and arrange events and large party dining inquiries for the dining room, bar, and tearoom, completing, communicating, and distributing all necessary Event Orders to relevant parties.
Hold weekly Event Order meetings, when necessary, with Managers to discuss booked functions (tentative and definite business).
Create, complete, and print menus for Event Orders, and edit/print daily menu changes for Travelle Restaurant & Lounge as well as Pavilion Restaurant.
Research new guest business, build profiles, and maintain all existing guest profiles.
Establish a resourceful VIP guest roster.
Create and maintain a “Repeat Guest” report for all meal periods.
Attend and represent Travelle Restaurant on off-site visits and events to drive business and showcase the restaurant and lounge.
Create and lead all aspects of customer service policy and procedure initiatives.
Act as the point person for all private event guests, new diners, Chef Table and Wine Cellar dinners, Pavilion Tea events, and Travelle Bar events, providing proper introductions when necessary to respective shift Managers.
Greet the contact person for all Food and Beverage Events upon arrival and review last-minute details when feasible; act as on-site contact and assist with event execution.
Serve as the liaison for any dissatisfied guest and their experience; communicate issues with the Director & Assistant Director of Food and Beverage to manage and respond accordingly.
Manage and respond to any negative correspondence regarding a guest’s dining experience, with the assistance of the Director & Assistant Director of Food and Beverage.
Manage and assist in F&B outlets when necessary.
Provide maximum levels of guest service while maintaining Langham Hospitality Group standards.
Be fully versed in all Forbes service standards, train, reinforce, and ensure the proper execution of those standards.
Perform other duties as assigned by direct supervisor.
Assist other departments when necessary.

Benefits

Vacation Pay and Sick/Personal time (in accordance with Chicago Paid Leave and Paid Sick Leave Law)
Paid Holidays
Medical, Dental and Vision Insurance for you and your family (employee paid partial premiums)
Basic Life Insurance, AD&D, and Short-Term Disability (company paid)
Long Term Disability, Additional Life Insurance, Child Life, Spouse Life, Pet Insurance, ID Theft Protection Coverage, Prepaid Legal, Critical Illness, Hospital Care, Accidental Injury Supplemental Plans (available for purchase)
401k plan with Roth option and employer match
Free meals while on duty
Uniforms and cleaning of uniforms (for applicable positions)
Free and discounted hotel stays
Discounted parking
Guidance Resources – company paid benefit for personal counseling