Food & Beverage Manager - The Langham, Pasadena

Careers - Langham Hospitality Group

About The Position

To assist in the effective management and direction of F&B operations in reference to quality service, supervision of employees, monitor quality and consistency of food production, cost control, and inventory. Manages daily Food and Beverage (F&B) shift operation and monitors compliance with all F&B policies, standards, and procedures. Manages the day-to-day hotel F&B operations verifying that the quality, standards and meeting the expectations of the customers on a daily basis. Maintains the operating budget, and verifies that standards and legal obligations are followed.

Requirements

Strong knowledge of Food & Beverage operations and preparation techniques.
Knowledge of Beverage operations and wines.
Excellent mathematical abilities in order to determine and track inventory, controls, revenue productions, and other hotel financial statements.
Ability to work entire shift standing and moving about in restaurants and kitchen area.
Ability to read, write, and communicate effectively in English language, to understand internal documents, reports, and to interact effectively with guests and employees.
Ability to effectively deal with internal and external clients
Ability to work cohesively with all members of the Food and Beverage team
Ability to ensure confidentiality of guests and all hotel data
Positive, flexible, self-motivated, and energetic personality
Strong analytical, organizational, and problem-solving skills
Must be able to work early mornings and/or late nights, and weekends
Considerable skill in math and algebraic equations using percentages
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
High School diploma required. Degree in Hotel and Restaurant Management preferred.
2-5 years’ experience as a manager or assistant manager of restaurant or F&B operations.
CPR Certification and/or First Aid Training preferred.
Food Handler’s Certification required.

Responsibilities

Assisting in Managing Day-to-Day Operations of Food & Beverage division of the hotel.
Display a professional attitude and demeanor at all times. Possess ability to communicate with guests and team members in a mature and respectful manner
Demonstrate initiative and desire to contribute to the overall success of the Food and Beverage Division.
Have the ability to make decisions to ensure the proper service and execution of events
Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively.
Support development of team members through effective cross training, deployment, and delegation of responsibilities.
Demonstrate thorough organization and time management skills in order to complete tasks efficiently, in accordance with pre-determined deadlines. Exhibit ability to prioritize and multi-task
Possess strong focus on completing responsibilities in an accurate manner
Handle phone calls and inquiries in a courteous and professional manner, displaying a positive nature and eagerness to support callers
Ability to oversee additional department based on business and coverage needs.
Assists in the ordering of F&B supplies, cleaning supplies and uniforms.
Supervises daily F&B shift operation and ensures compliance with all F&B policies, brand standards and standard operating procedures.
Supports and supervises an effective monthly self-inspection program.
Supervises staffing levels to ensure that guest service, operational needs, and financial objective are met.
Weekly forecasting and scheduling based on business needs.
Driving covers and revenue
Communicating with Sales and Conference Service to ensure proper closures and special events.
Update WIGs and KPI’s on a monthly basis to monitor progress of goals.
Develops specific goals and plans to prioritize, organize, and accomplish your work.
Communicates areas that need attention to staff and follows up to ensure understanding.
Coordinates cleaning program in all F&B areas (follows all Health Department and Steritech guidelines), identifying trends and making recommendation for improvements.
Stays readily available/ approachable for all team members and guests.
Demonstrates knowledge of the brand specific service culture.
Provides services that are above and beyond for customer satisfaction and retention.
Serves as a role model to demonstrate appropriate behaviors.
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Manages weekly payroll responsibilities.
Takes proactive approaches when dealing with guest concerns.
Sets a positive example for guest relations.
Reviews online surveys and guest satisfaction results with employees on a regular basis.
Responds in a timely manner to customer service department request.
Provide maximum levels of guest service while maintaining Langham Hospitality Group standards.
Be fully versed in all Forbes service standards, train, reinforce and ensure the proper execution of those standards.
Other duties as assigned by direct supervisor/manager
Assist other departments when necessary and or as assigned