Lobby Lounge Server Assistant - The Langham, Pasadena

Langham Hospitality Group

9h•$17 - $19

About The Position

The Server Assistant supports seamless Afternoon Tea service by ensuring tables are set, cleared, and prepared with precision and care. This role enhances the guest experience by delivering every tea tier with attention to detail, accurately accommodating dietary preferences, and supporting servers to maintain a smooth, luxurious flow of service.

Requirements

Elevated, professional guest-facing communication
Strong attention to detail and situational awareness
Ability to multitask efficiently in a fast-paced environment
Proactive mindset with problem-solving capabilities
Excellent teamwork skills while able to work independently as needed
Polished grooming and professional presence at all times
Prior experience in luxury hotels, fine dining, or high-volume hospitality environments
Experience in kitchen prep, plating, or food handling
Strong knowledge of dietary restrictions and ability to accurately accommodate allergies
Ability to stand and walk for extended periods
Ability to lift and carry trays or items weighing up to 60 lbs
Food Handlers Certificate

Nice To Haves

Familiarity with Afternoon Tea or similar formal dining setups preferred

Responsibilities

Clear and reset tables efficiently and quickly, maintaining a polished and organized service environment
Plate and deliver food to guests with precision and attention to presentation, describing every item on the tier
Prepare and stage table settings ahead of rush periods to ensure flawless presentation
Upsell beverages, including water and champagne, when appropriate
Memorize all menu items and their ingredients to accurately describe offerings and accommodate allergies
Proactively anticipate server and guest needs, taking initiative to support smooth service
Listen attentively to servers regarding guest preferences and provide responsive assistance
Work independently when required, while seamlessly integrating with the service team
Maintain cleanliness and organization of the service area throughout the shift
Uphold grooming, posture, and professional presence in line with luxury hotel standards