Lobby Lounge Host/Hostess - The Langham, Pasadena

Langham Hospitality Group

1d • $25 - $27

About The Position

The Host is responsible for orchestrating the flow of service in the Afternoon Tea Lobby
Lounge while delivering a warm, refined, and memorable guest experience. This role
sets the tone for the tea service by welcoming every guest with poise, confidence, and
knowledge of the hotel and Afternoon Tea offerings, while balancing guest preferences,
server pacing, and operational needs.

Requirements

• Elevated and professional verbiage with confident guest-facing communication
• Polished grooming and professional presence
• Strong problem-solving skills with sound judgment for business-first decisions
• Ability to multitask and remain composed in a fast-paced environment
• Advanced planning and organizational skills
• Strong attention to detail and situational awareness
• Prior customer service experience in luxury hotels or high-end hospitality environments
• Proficiency with OpenTable and floor plan management

Nice To Haves

• Experience managing reservations, guest flow, and high-volume services preferred

Responsibilities

• Greet all guests promptly and graciously, creating a sense of comfortable luxury from arrival to departure
• Manage reservations and walk-ins using OpenTable, maintaining accurate seating flow and timing
• Coordinate seating plans with servers and leadership to ensure balanced sections and smooth service
• Accommodate guest requests when possible while prioritizing the overall business needs
• Maintain and update floor plans throughout service based on pace, covers, and staffing
• Proactively create next-day floor plans by hand using OpenTable to support balanced sections and seamless service flow
• Communicate clearly and professionally with guests, servers, kitchen, and management
• Provide knowledgeable information about Afternoon Tea offerings, hotel amenities, and special events
• Monitor the lounge environment and proactively address guest concerns or service delays
• Uphold grooming, posture, and presentation standards consistent with a luxury hotel environment
• Support leadership with administrative or operational tasks as needed during service

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed