Food and Beverage Manager

WonderWorks•Orlando, FL

4d•Onsite

About The Position

WonderWorks Orlando is seeking a customer-focused, team-oriented individual with high energy and a passion for delivering superior guest service. If you are passionate about food and beverage, and enjoy creating memorable guest experiences, and thriving in a dynamic and fast-paced environment, our Food & Beverage Manager position may be a great fit for you!

Requirements

Proven Microsoft Office Suite skills (Excel, Outlook, Word, etc.)
Qualified candidates must be willing to work a flexible schedule of 12pm-8pm, and/or 2pm-10pm. This position requires the ability to work any shift weekend including nights, weekends, and holidays.
Cash-handling experience and basic mathematical skills, as needed to make change
Ability to comprehend written and verbal communication
Ability to multi-task, work independently, and make reasonable & ethical decisions quickly within a fast-paced environment
2+ years of Operations Management in Guest Services, Retail, and Food & Beverage experience required to allow for optimal success
1+ years of food and beverage experience supervising/leading a team in a kitchen setting

Nice To Haves

Previous management experience in an attraction, theme park, or high-volume entertainment venue environment is preferred

Responsibilities

Provides exceptional customer service in a timely and responsive manner including responding to guest complaints and team member issues
Understands & manages Guest Services, Retail, & Food & Beverage processes as needed on shifts
Estimates food and beverage costs and requisitions or purchases supplies
Confers with food preparation and other personnel to plan menus and related activities such as dining room, bar, and banquet operations
Inspects food and food preparation to maintain quality standards and sanitation regulations
Investigates and resolves food quality and service complaints
Reviews financial transactions and monitors budget to ensure efficient operation, and to ensure expenditures stay within budget limitations
Supervises team members, from interviewing to recognition to counseling to exits
Assigns and coordinates work of employees to promote the efficiency of operations
Directs preparation of foods and beverages
Inspects food service facilities to ensure that equipment and buildings meet the requirements of state and local health laws and internal regulations
Analyzes information concerning facility operations such as daily food sales, patron attendance, and labor costs to prepare budget and to maintain cost control of facility operations
Contact vendors and suppliers as needed to ensure product delivery/availability
Place orders for items needed to operate effectively
Complete monthly profit and loss to maintain an effective food cost
Ongoing monitoring of food costs and changing pricing as needed
Ensures the facility maintains a safe and clean environment for all team members and guests
Manages inventory, stock, and reorders food and merchandise as needed for business to run smoothly
Effectively trains, manages and empowers team members to provide optimal food and guest service
Coaches employees and administers disciplinary action or performance plans in cooperation with HR and/or General Manager as applicable
Inspects operations procedures to maintain quality standards and sanitation regulations
Investigates and resolves item quality and service concerns
Addresses scheduling needs as applicable
Supervises conduct, internal control, cash management, financial records, deposits, and payments on shift
Provides operational support for group and special events as requested
Perform other duties as assigned