Food and Beverage Manager

Montage Hotels & Resorts • Baltimore, MD

5d • Onsite

About The Position

At Pendry, the Food and Beverage Manager provides strategic and operational leadership, guidance, direction, and tactical expertise on food and beverage concepts. This role drives hotel profitability through revenue generation in various food and beverage outlets (i.e., room service, restaurants, banquets, pool, kitchens, stewarding, retail), cost control, guest satisfaction, and associate engagement. The manager interacts positively with guests, promotes hotel facilities and services, and resolves opportunities to the satisfaction of involved parties. They maintain communication with all departments to ensure guest service needs are met and move throughout the facility to support overall hotel and kitchen areas, visually monitoring and taking action to ensure food quality and service standards are met. The role is responsible for the selection, training, and development of key leadership personnel within the division and its departments, exercising personnel action discretion within the hotel’s policies. They provide conflict resolution, ensure disciplinary and termination procedures are followed, and that all workplace standards are upheld. The manager promptly addresses all operational issues with Management and Staff, oversees divisional matters as they relate to federal, state, and local employment and civil rights laws, and controls payroll and equipment costs. They ensure the department abides by all safety and sanitation policies, creates and maintains staffing schedules, implements cost control measures and revenue enhancement strategies to maximize profitability while maintaining service quality, and maintains high standards of service excellence, food quality, and presentation. The manager delivers on guests’ expectations and has the desire to create WOW moments. Additional duties may be assigned based on business needs.

Requirements

• A minimum of one year of previous Food and Beverage supervisory or management experience
• Excellent verbal and written communication skills
• Ability to prepare and analyze data, figures, and transcriptions prepared on and generated by computer
• Microsoft Office products; Word, Excel, PowerPoint, and Outlook
• Embrace Technology – continually learn, adapt and master to new operating system
• Knowledge of food and alcoholic beverages
• Ability to work a flexible schedule including weekends and holidays

Nice To Haves

• Luxury hotel experience, a plus

Responsibilities

• Provide strategic and operational leadership, guidance, direction, and tactical expertise on food and beverage concepts
• Drive hotel profitability through revenue generation in various food and beverage/outlets (i.e., room service, restaurants, banquets, pool, kitchens, stewarding, retail), cost control, guest satisfaction, and associate engagement
• Interact positively with guests promoting hotel facilities and services
• Resolve opportunities to the satisfaction of involved parties
• Maintain communication with all departments to ensure guest service needs are met
• Move throughout the facility of division to support overall hotel and kitchen areas to visually monitor and take action to ensure food quality and service standards are met
• Responsible for the selection, training, and development of key leadership personnel within the division and its departments
• Able to exercise personnel action discretion within the hotel’s policies
• Provides conflict resolution and ensures disciplinary and termination procedures are followed and that all workplace standards are upheld
• Promptly addresses all operational issues with Management and Staff
• Oversee divisional matters as they relate to federal, state, and local employment and civil rights laws
• Control payroll and equipment costs (minimizing loss and misuse)
• Ensure the department abides by all safety and sanitation policies
• Create and maintain staffing schedules, ensuring appropriate coverage
• Implement cost control measures and revenue enhancement strategies to maximize profitability while maintaining service quality
• Maintain high standards of service excellence, food quality, and presentation, ensuring consistency and adherence to brand standards
• Deliver on guests’ expectations and have the desire to create WOW moments
• Perform additional duties as assigned that may be outside the scope of duties, based on business needs

Benefits

• DTO (Discretionary Time Off)
• Healthcare benefits
• Health Savings Account and Flexible Spending Accounts
• 401[k] retirement plan with company matching, fully vested, and loan option
• Banking and Investing Program offers preferred rewards, mortgage discount, and waived fees
• Fertility & Family Forming Assistance
• Parental leave pay differential
• Pet Insurance
• Hotel discounts
• Free meals
• Fitness & wellness discounts
• LinkedIn Learning membership
• Hearts of Pendry /Hearts of Pendry community engagement
• Associate’s events throughout the year

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed