Food and Beverage Guest Experience Supervisor
About The Position
At Madame Tussauds Hollywood, we don’t just create moments—we create celebrity-worthy experiences. We’re looking for a Food & Beverage Guest Experience Supervisor who can lead with confidence, thrive in a fast-paced environment, and deliver standout service that matches the energy of Hollywood itself. If you’re someone who stays cool under pressure, leads from the front, and knows how to turn busy shifts into seamless experiences, this role is for you. As a Supervisor, you’ll take center stage in leading daily food & beverage operations—ensuring smooth service, supporting your team, and delivering exceptional guest experiences. You’ll spend the majority of your time as Manager on Duty, owning the floor, guiding your team, and making real-time decisions that keep everything running like a well-produced show.
Requirements
- Minimum 2 years of food & beverage or restaurant leadership experience
- Strong leadership and communication skills
- Proven ability to manage high-volume service environments
- Experience with POS systems and inventory/sales tracking
- A guest-first mindset with a passion for hospitality
- Ability to stay calm, professional, and solution-oriented under pressure
- Food safety certification (or ability to obtain within 30 days)
Responsibilities
- Lead daily food & beverage operations to ensure smooth, efficient service
- Act as Manager on Duty, overseeing up to 80% of your shift
- Manage staffing, breaks, and shift coverage to support business needs
- Oversee service flow between front and back of house
- Maintain high standards of cleanliness, food safety, and compliance
- Handle guest concerns with professionalism and urgency
- Train, coach, and develop team members to deliver exceptional service
- Lead pre-shift briefings to align the team on priorities and goals
- Support inventory management, cost control, and sales-driving initiatives
- Oversee cash handling, reporting, and end-of-shift procedures
- Create a positive, energetic, and accountable team culture
Benefits
- Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions.
- Recognition Programs and Rewards: Celebrate your achievements and hard work!
- 401(k) Program: Save for the future with company matching contributions.
- Tuition Reimbursement Programs: Get support for further education and career growth.
- Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
11-50 employees
