Food and Beverage Concierge
EOS•Portland, ME
•Onsite
About The Position
The Press Hotel, under new ownership and management by EOS Hospitality, is seeking a Food and Beverage Concierge. This role encompasses responsibilities across multiple outlets including Union Restaurant, Inkwell Café & Bar, and In-Room Dining. The ideal candidate will deliver consistently warm, attentive, and professional service that reflects The Press Hotel brand. This position requires adherence to all health, safety, sanitation, and alcohol-service regulations and standards, as well as the ability to collaborate as a flexible team member, supporting outlets and shifts based on business needs. Accurate cash handling and financial reporting procedures are essential.
Requirements
- Ability to remain standing for up to 8 hours
- Ability to walk the property and grounds frequently
- Ability to move up and down stairs regularly
- Ability to move quickly based on guest needs
- Ability to regularly move and lift up to 50 lbs.
- Ability to use repetitive manual dexterity, such as typing, polishing, using hand tools, and fixing small items
- Ability to visibly survey property areas clearly
- Ability to view a digital computer/tablet screen for extended periods of time, up to 8 hours
- Ability to communicate and exchange information effectively, often in a public/group setting
- Ability to read, write, speak, and understand English
- Ability to complete a satisfactory background check
- Available and willing to work flexible hours based on business needs including weekdays and weekends.
- Must know how to prioritize, delegate, and respond in a timely fashion.
- Able to work under pressure, multi-task, and stay focused while maintaining hospitality.
Nice To Haves
- Full time hours are available with flexible availability.
Responsibilities
- Greet, welcome, and seat guests at Union Restaurant, managing reservations, waitlist, and seating flow.
- Answer phones, take reservations, and respond to guest inquiries.
- Maintain an organized, clean, and welcoming host stand and entrance area.
- Communicate special requests, allergies, and VIP notes to service and culinary teams.
- Assist with guest concerns and coordinate with management for resolution.
- Take, enter, and confirm in-room dining orders, upselling menu items.
- Prepare, set up, and deliver in-room dining food and beverage orders.
- Set and stage trays and tables to brand standard, ensuring proper temperature and complete orders.
- Retrieve trays and tables from guest rooms and hallways promptly and courteously.
- Handle guest payments and charges accurately.
- Maintain knowledge of menus, allergens, and daily offerings.
- Prepare and serve high-quality espresso drinks, coffee, tea, and specialty beverages at Inkwell Café & Bar.
- Operate and maintain espresso machines, grinders, and café equipment.
- Serve pastries, light fare, and grab-and-go items, maintaining freshness and presentation.
- Serve beer, wine, and other alcoholic beverages responsibly.
- Operate the POS, process transactions accurately, and handle cash and card payments.
- Keep the café and bar area stocked, clean, and welcoming.
Benefits
- Competitive wellness options and perks for both Part Time and Full Time employees
- Dedicated employee parking lot pass with company contribution for full time employees, fully-funded for salaried managers
- Employer-subsidized medical, dental, and vision insurance
- Company-funded $25K in complimentary life insurance and $1K/mo. in disability
- Optional Disability, Life and AD&D, Critical Illness, and Accident Insurance options
- Additional Health & Wellness benefits including prescription and gym membership discounts
- Generous Paid Time Off package including Employer Paid Leave plus immediate Paid Vacation accruals
- Flexible and understanding work-life equality
- Family Matters Program of 10+ weeks fully paid parental leave for new parents
- 401k employer match, up to 4% of salary
- Competitive wages with ongoing market analysis with annual performance evaluations and compensation adjustments
- Discounted employee and immediate family hotel rates as low as $59 per night at EOS Hospitality portfolio locations
- Food and Beverage discount of 50% Off at EOS Hospitality portfolio locations
- Discounted lodging rates from New England Inn & Resort Association partners
- Pathways for growth and professional development including training and tuition reimbursement
- Incentive opportunities for both hourly and managerial roles
- Supportive, open workplace culture
- Company-funded Employee Assistance Program for life and mental health resources
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
