Food and Beverage - AM Server

Erin Hills Golf Course LLC•Hartford, WI

75d•Onsite

About The Position

Promptly greet and provide an exceptional guest experience with the expectation to deliver fine-dining service and hospitality. Typical AM Server hours range from 5:30am to 2:00pm (hours may vary pending service volume).

Requirements

Must be 18 years of age
Minimum 1 year of serving in a restaurant or club setting
Basic understanding of craft cocktails, beer, wine and spirits
Experience in Point of Sale System
Required to stand for long periods of time
Capable of lifting 50 pounds
Must be able to bend, squat, lift and raise as needed along with carrying 10 pounds for an extended distance
Must complete the Responsible Beverage Service Training Course
General math, problem solving and decision-making skills
Ability to communicate with guests and employees with a positive attitude

Responsibilities

Consult check lists to ensure all service areas opening and closing procedures are properly completed
Perform basic cleaning tasks as needed or directed by a manager
Check tee sheets and daily events Google Docs for direction and guest payment details
Assist team with table setup configuration as needed
Maintain floor presence and greet guests upon arrival
Anticipate guests’ needs and respond promptly
Be knowledgeable of potential food allergens or food sensitivity concerns in available products/menu items. Communicate any guest allergies/needs effectively with all F&B team members as needed.
Stay up-to-date on current menu choices, allergens, daily specials and menu variations
Ensure guests receive food and beverage service in a timely manner
Be well-versed and prepared to communicate history, product offerings and services of Erin Hills
Learn specialty cocktails, wine and spirits at various locations
Accurately prepare mixed drinks/beer/wine for guests while adhering to portion control standards put in place by management
Ensure guests are enjoying their dining experience by table touch
Handle all payments accurately
Effectively handle guest requests, complaints or problems with a positive attitude
Ensure all radio communication is respectful, professional and courteous
Responsibly check guests’ identification to ensure that they meet the minimum age requirements to consume alcoholic beverages and tobacco products
Respectfully refuse beverage service to guests whom appear overly intoxicated and inform management immediately
Adhere to safety standards and sanitation regulations as provided by Erin Hills and OSHA
Follow guidelines and policies set forth by Erin Hills Employee Handbook