Follow-Up Support Worker

The Mustard SEED Society•Edmonton, AB

16h•Hybrid

About The Position

The Follow-up Support Worker (FSW) is part of an Intensive Case Management Team that will provide community-based support to participants connected to a Housing First Program. Reporting to the Housing Plus Manager, the FSW provides client-centered care, landlord support and connection to mainstream services. They will be responsible for meeting one on one with clients on a regular basis to assist with goal setting, accessing supports and enhancing life skills to help them move towards sustainable independence. This will require a broad spectrum of supports that will vary from participant to participant, the FSW will have a strong focus on client support related to maintaining participant tenancy.

Requirements

Understanding of barriers related to mental health, addiction, trauma and poverty
Understanding of Housing First and Harm Reduction principles
Able to maintain healthy boundaries, communicate care, and provide professional referrals
Excellent interpersonal, communication and documentations skills
Well-developed skills in relation to conflict resolution, advocacy and creative problem solving
A self-starter with the ability to work with minimal supervision
Personal vehicle, valid class 5 driver’s license, drivers abstract, and $2 million liability insurance
A satisfactory employment background check and vulnerable sector search are required
Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer
The candidate must have a valid driver’s licence and maintain $2M Vehicle Liability insurance on the vehicle being used and will need to consent to a driver’s abstract request.

Nice To Haves

Undergraduate degree in Social Work or related field is preferred
Experience working with clients at risk; direct experience with Housing First initiatives and previous case management considered a strong asset
As The Mustard Seed is a Christian ministry, we require our employees to agree to respect and not detract from The Mustard Seed’s Employment Values during their employment at The Mustard Seed.

Responsibilities

Maintain an active caseload, meet with clients on an on-going basis through home visits
Work with the client to develop a client recovery plan that is strength based and grounded in the principles of Housing First and Harm Reduction, monitor client progress towards goals
Maintain working knowledge of relevant community resources and supports
Actively connect clients with internal and external community supports
Advocate on behalf of clients
Attend appointments with clients and provide referrals as needed
Provide crisis intervention, as necessary
Maintain relevant, timely and accurate documentation, including data entry into ETO
Attend all team meetings, work collaboratively with the Housing Team and external client supports
Maintain client confidentiality and clear boundaries
Life skills coaching focusing on budgeting, nutrition, employment and other areas as identified by client
Maintain positive relations with the landlord and communicate landlord expectations to participants
Provide written and verbal reports as requested
Active involvement in other duties and responsibilities as determined by the Housing Plus Manager