Follow-up Crisis Counselor I (68331)

Volunteers Of America Western Washington•Everett, WA

7d•$25 - $28•Onsite

About The Position

This full-time hourly position assesses and supports 988 Suicide and Crisis Lifeline clients, offering treatment planning, referrals, and follow-ups for behavioral health needs. Responsibilities include coordinating emergent follow-up calls from the 988 chat and text program and ensuring at-risk clients are connected to appropriate community services. The Care Crisis Response Services (CCRS) is a 24/7 crisis center offering suicide prevention, crisis intervention, and professional consultation services, including behavioral health evaluations. We provide brief crisis counseling and help clients identify appropriate services for their behavioral health crises. Our operations include regional and 988 crisis lines across Washington State.

Requirements

A bachelor's degree in psychology, social work, or related field required
Agency Affiliated Counselor Registration is required within 30 days of employment, or equivalent, and must remain in active status during employment
Passing a typing test with a score of 35 WPM or higher
Demonstrated respect for diversity
Fluency in English (oral and written)
Courteous, empathic, and professional demeanor
Proficiency in Motivational Interviewing and active listening
Strong problem-solving and information-gathering skills
Superior communication skills to convey information clearly and effectively
Ability to multitask, including talking and typing simultaneously
Respect for diversity and cultural competency
Efficiency in documenting notes in electronic medical records
High-Speed Internet: Minimum download speed of 100Mbps and upload speed of 10Mbps. To ensure smooth workflow, you will be required to provide a recent internet speed test result as proof
Secured Wired Connection: A direct wired connection to the internet using a secured ethernet cable is mandatory. Wireless connections (WiFi) are not allowed due to potential security risks and performance limitations
No Satellite Internet: Satellite internet service providers such as HughesNet, Starlink, or Visat are not supported due to latency issues that can negatively impact service delivery.

Responsibilities

Provide ongoing support and check-ins with callers
Manage and coordinate follow-up calls for the 988 Suicide and Crisis Lifeline chat and text program
Assess individual needs and collaboratively develop plans to connect clients with appropriate services
Deliver excellent customer service in all client interactions
Maintain accurate, professional client records and documentation
Coordinate with Care Crisis Response Services staff to facilitate referrals from Washington State’s National Suicide Prevention Lifeline and regional crisis lines
Process referrals and collaborate with community partners to link clients to services
Conduct suicide risk assessments, including safety planning and means restriction
Build and sustain effective relationships with community partners and referral sources
Understand the referral process for Mobile Crisis Outreach Teams across Washington State
Use the Washington State Provider One database to connect callers with their assigned Managed Care Coordinators
Provide back-up support for other Regional Crisis Line and 988 programs as needed
Contribute to an environment that focuses on ensuring integrity, respect, accountability, and trauma informed service
Other duties as assigned