Patient Follow-up Coordinator

Chronic Care Staffing LLC • US,

3d • $16 - $17 • Remote

About The Position

The Patient Follow-up Coordinator focuses entirely on executing administrative follow-up to ensure our patients successfully get their appointments scheduled. This position requires focus on operational tracking, clear communication, and persistent outreach. It is ideal for a proactive, solutions-oriented individual who enjoys phone-based coordination and administrative task management.

Requirements

• An excellent, friendly, and persistent phone presence. You aren't afraid to call a busy clinic to get an answer.
• You don't just see a problem; you actively look for a workaround or solution.
• Strong analytical, organizational, and problem-solving skills.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and meet deadlines in a remote work environment.
• High level of accuracy and attention to detail.

Nice To Haves

• Prior experience in customer service, call centers, administrative roles, or medical reception is a major plus.
• If you are organized, motivated, and great with people, we will train you on the rest!

Responsibilities

• Act as the champion for the patient after a referral is sent, tracking submitted orders to ensure they actually turn into scheduled appointments.
• Proactively contact external specialist facilities via phone and portal to check the status of pending medical referrals.
• Investigate roadblocks such as a specialist no longer accepting a patient’s insurance or closing their books to new patients, find an alternative using resource guides, or contact the patient directly to update them.
• Ensure appointments are secured, preventing healthcare delays for our community.
• Flex and cross-train with other coordinators on the team to balance out daily workloads.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed