FOH Supervisor

Tocaya Modern Mexican•Los Angeles, CA

6d•Onsite

About The Position

We are looking for future leaders who are ready to grow with our brand! At Tocaya we use bold flavors and the best ingredients to proudly create our signature "Modern Mexican" cuisine. Our versatile menu is rooted in traditional Mexican recipes and naturally accommodates a variety of preferences including vegan, vegetarian, and gluten-free. Our methods and flavor-focused menu inspire a growing group of loyal guests who join us multiple times a week, eager to introduce the Tocaya experience to their friends as well.

Requirements

Basic computer skills required.
Capable of working overtime, weekends, evenings, and special events as needed.
Must be well organized, capable of multitasking, and extremely detail oriented.
Must have excellent verbal and written communication skills.
Knowledge of the industry and relevant health and safety regulations.
Current manager food handler card.
Has leadership skills and ability to make decisions quickly and under pressure.
Must be able to lift up to 35lbs, and frequently lift and bend from the waist.
Must be able to stand for long periods.
This position requires frequent use of hands and arms in repetitive motions.
Must be able to adjust vision to both day and night lighting, and be able to focus on both distant and close ranges.
Regularly required to handle hot food and alcoholic beverages.

Nice To Haves

High school diploma or GED is preferred.

Responsibilities

Assisting the General Manager in maintaining a positive environment and setting a positive tone and flow for the shift.
Overseeing opening/closing setup and procedures.
Performing daily food safety and quality checks.
Leading pre-shift meetings.
Interviewing, hiring and training staff.
Submitting nightly reporting (including large monetary handling).
Performing all positions as needed.
Assisting guests and handling guest complaints.
Maintaining a clean, organized and stocked environment.
Performing successful opening and closing procedures of the store, including set up, break down, and prep and distribution of all catering orders.
Ensuring that the store maintains customer service standards and team members adhere to meal and break policies.
Ensuring all cash handling procedures are upheld. Accountable for store funds while running a shift.
Assigning duties to staff during shifts.
Setting an example for all team members by adhering to and enforcing policies.
Effectively implementing new menu rollouts and educating team members on said rollouts.
Promoting and enforcing safe work practices, maintaining safety standards and procedures in the restaurant and filing appropriate reports for any incidents that occur.
Reporting potential safety hazards and operational inconsistencies.
Tasting products during the shift for quality control.
Following and enforcing all company recipes/procedures/processes.
Ensuring all team members have the most up to date menu and SOP knowledge.