FOH Supervisor - Big E's Sports Grill EBL

Suburban Inns • Grand Rapids, MI

4d • Onsite

About The Position

Responsible for assisting management with the overall Front of the House (FOH) in a manner most pleasing to guests, while following Suburban Inns’ Core Values, Suburban Inns/Big E’s standards, and local health department standards.

Requirements

• Requires ability to interpret/extract information and/or perform arithmetic functions. May require typing, record keeping, or word processing skills. Good communication skills
• A minimum formal education of a High School Diploma or equivalent related experience plus a one-year job-related experience
• ServSafe, CPR, and TIPS Certification (may be completed upon hire)
• Work regularly requires or varies between day, evening, night, holiday, and/or weekend assignments. Schedule varies according to business demands and needs
• Position may require travel to other Suburban Inns properties, client locations, or other locations.
• Professional attire according to Suburban Inns guidelines. Shoes need to be closed-toed and non-slip.
• Hair must be kept well-groomed. All facial piercings and tattoos that are not covered by a work uniform must be approved by management. Any tattoo that is deemed offensive to co-workers, guests, vendors or others in the workplace based on racial, sexual, religious, ethnic, or other characteristics or attributes of a sensitive or legally protected nature are not permitted and must remain covered or concealed at all times.

Responsibilities

• Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
• Meet labor goals as projected by management
• Take reservations and check table reservation schedules
• Conduct table touches to 100% of tables serviced
• Carefully supervise FOH staff to help assure proper service
• Lead, Manage, and Hold Team Members accountable to the standards of employment and job performance set by the core values of Suburban Inns. Discipline Team Members as needed, according to Suburban Inns’ policies
• Assure that all side-work is accomplished and that all cleaning of equipment and storage areas is completed according to schedule
• Assure the correct appearance, cleanliness, and safety of dining room areas, equipment, and fixtures. Check the maintenance of all equipment in the dining room and report deficiencies and maintenance concerns
• Assist in service of guests as needed
• Assure that the dining room areas are secure at the end of the business day
• Attend scheduled staff meetings
• Follow all Suburban Inns standards
• Exhibit regular and recurrent attendance records
• Other duties as requested by management

Benefits

• Hotel and restaurant discounts
• Earned Paid Time Off for ALL Team Members
• Insurance (health, vision, dental, life) for full time Team Members
• Flexible schedules
• Holiday Pay
• 8 hours of paid volunteer time per year
• Advancement and professional growth opportunities
• 100% paid maternity/paternity or adoption leave for those who qualify for FMLA
• Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED