FOH Staff - Time Out Market, Vancouver

Oakridge Market Limited Partnership•Vancouver, BC

5d•Onsite

About The Position

We love what we do – and it shows! Time Out Market is the division of Time Out that brings our food and cultural experiences to life for our guests, readers, and clients. Our Market Ambassadors outstanding guest service and product to ensure that each of our guests enjoy a memorable experience with each visit.

Requirements

Create and maintain a sense of urgency
Ability to perform basic mathematical equations
Must have strong problem-solving skills
Ability to communicate effectively and assertively in the English language, both verbally and in writing with staff, clients, and the public
Ability to maintain a high level of confidentiality
Ability to demonstrate a positive attitude always
Ability to keep an open and objective view
Ability to listen empathetically and be respectful always
Ability to maintain composure and stay focused
Ability to maintain personal integrity
Ability to work as a team, stay organized, handle various projects at one time, follow up and make accurate decisions
Ability to handle a fast-paced, busy, and somewhat stressful environment, and work under pressure and meet deadlines
FoodSafe Level 1

Nice To Haves

Serving it Right certification

Responsibilities

Prepare guest checks through POS terminal functions and process guest payments by cash, credit card, comps and all other tender types
Responsible for proper check–out procedures
Responsible to ensure accurate accounting of all kiosk monies
Appear in uniform for all shifts at the scheduled time
Ensure proper rotation of all consumable items
Keep kiosk clean and free of trash throughout shift. Clean all spills and waste immediately and place all trash in proper receptacles
Proper setup and maintenance of event and or banquet function spaces
Inform management of any complaint, comments or incident
Ability to create and maintain a guest and staff service rapport
Respond to guest inquiries and requests in a courteous and polite manner
Anticipate guest needs
Provide information to Guests regarding our venues, menus and pricing
Adhere to all company Standard Operating Procedures
Maintain line of sight/atmosphere control by circulating through your work area throughout shift
Report any incidents of theft, vandalism, or violations
Respond to Guest concerns/complaints and correct errors or resolve complaints with a positive attitude
Maintain company safety and sanitation standards
Ensure nightly/weekly and opening/running/closing duties are completed
Record and report any equipment failure and/or safety hazards to a Manager immediately
Assist all other team members as needed
Assists and/ or completes additional tasks as assigned