FOH Shift Lead

16 On Center • Chicago, IL

11d • Onsite

About The Position

As the FOH Shift Lead at From Here On, you’ll support the day-to-day operations of the food hall and work closely with the FHO Management Team, employees, and vendor partners to keep operations running smoothly. This is a hands-on role that combines daily floor support, guest experience, administrative responsibilities, catering execution, and general operational oversight.

Requirements

• Previous hospitality, food and beverage, restaurant, or similar operational experience preferred, with lead or shift leadership experience a plus.
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
• Comfortable taking initiative, solving day-to-day operational issues, and knowing when to involve management.
• Strong communication and interpersonal skills with a hands-on, team-oriented approach.
• Experience with inventory, supplies, catering, BEOs, or order fulfillment preferred.
• Working knowledge of food safety and sanitation practices.
• Ability to lift and carry up to 50 pounds and perform physical tasks associated with receiving deliveries, stocking supplies, catering, and daily operations.
• Ability to perform the essential functions of the position with or without reasonable accommodation.

Responsibilities

• Work opening, mid, and closing shifts, serving as the Shift Lead and supporting daily operations as needed.
• Support and maintain standard operating procedures, cleanliness, organization, and hospitality standards throughout the food hall.
• Attend weekly meetings with the FHO Management Team and follow through on assigned tasks and operational priorities.
• Lead by example, coach employees on service standards, and help create an efficient and positive work environment.
• Manage day-to-day distribution, accounting, and inventory for the FHO General Store and monitor operational supplies throughout the food hall.
• Serve as a point of contact for vendors regarding repairs and maintenance and monitor the space for structural, aesthetic, and safety concerns.
• Work closely with From Here On Cafe and Snorkelbox Bar leads to support daily operations.
• Execute catering orders, including BEO distribution, signage and supplies, vendor communication, order fulfillment, and occasional deliveries.
• Support receiving and logistics for daily deliveries, supplies, and courier packages.
• Oversee Bbot and pickup station operations, including working expo and supporting order fulfillment.
• Maintain working knowledge of food safety requirements and help ensure proper practices and corrective actions are followed.
• Assist guests, employees, and vendor partners and help resolve day-to-day operational issues as they arise.

Benefits

• Paid leave and paid sick leave in accordance with Chicago requirements.
• Health insurance with employer contribution
• Voluntary dental, vision, short-term disability, accident, and hospital coverage
• Employer-paid life insurance
• Voluntary life insurance
• 401(k) retirement plan with company match
• Transit benefits through a pre-tax payroll deduction program.
• Dining discounts at 16 On Center properties
• Complimentary or discounted tickets to shows at 16 On Center venues, including Salt Shed, Thalia Hall, SPACE, and Empty Bottle, subject to availability.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed