FOH - Runner

SA Hospitality Group•Westport, CT

13d•$6 - $6

About The Position

The FOH Runner delivers food orders from the kitchen to customers’ tables rapidly and accurately, serving as a point of contact between Front of the House and Back of the House staff. The role supports smooth service by following established procedures, helping colleagues with service steps, and engaging with guests about food offerings. The runner maintains knowledge of the food menu, allergens, and allergy procedures; explains menu items tableside; and uses the appropriate food drop lines when delivering dishes. The position also includes opening and closing tasks, clearing dirty plates, and assisting with other duties as assigned by management. SA Hospitality Group is an equal opportunity employer and will make reasonable accommodations in compliance with the ADA.

Requirements

Ability to work as part of a team, work quickly, and follow directions.
Ability to manage time and work under pressure in a high-volume production environment.
Ability to communicate and understand directions in English for workplace safety, and to understand, respond to, and engage with coworkers, managers, and guests in English.
Flexible schedule.
Ability to understand and follow written and verbal instructions.
Discipline to follow set standards.
Ability to lift up to 25 pounds.

Nice To Haves

Very basic food handling, preparation, and cleaning skills are welcomed.

Responsibilities

Deliver food from the kitchen to the dining room and customers’ tables rapidly and accurately.
Clean sauces from plates before picking them up from the expo line.
Routinely clear dirty plates from tables and bring them to the dishwashing breakdown area.
Complete assigned opening and closing duties, including preparing trays and folding napkins used to hold hot plates.
Follow opening and closing procedures before and after service.
Maintain a professional demeanor with all staff.
Assist staff with service steps, including food delivery, to satisfy guests.
Be accessible to staff and guests to answer service- and beverage-related questions.
Follow service steps in the service and training manual and help communicate them to staff who handle or serve food and beverages.
Maintain expertise in the food menu, allergens, and allergy protocols and procedures.
Explain menu items to guests tableside and engage with them about food offerings.
Use the appropriate food drop lines for menu items when delivering food to tables.
Execute open-handed and simultaneous service when the situation permits.
Perform other duties as assigned by management.