FOH Manager

The Cake Bake Shop Admin LLC•Bay Lake, FL

3d•$58,000 - $65,000•Hybrid

About The Position

The FOH (Front of House) Manager works directly with the General Manager and the Assistant General Manager to ensure the day to day operational success of the location. They oversee Team Member satisfaction, development training and follow up. Additionally, they are responsible for guest satisfaction, maintaining unparalleled service standards, executing high-level culinary recipes/plating, and adhering to company initiatives as rolled out by the Executive Team. The Assistant Manager partners with the General Manager and Assistant General Manager to uphold brand standards and to maintain the appearance/upkeep of the location. They should have a general financial acumen with an understanding of building sales, minimizing Prime Costs, and maintaining Standard Operating Procedures (SOPs). The FOH Manager will be assigned to a primary location but may be asked to work at alternate locations if the need should arise.

Requirements

High School Diploma or Equivalent
Minimum of 2 years of previous restaurant management, or similar management experience
Excellent oral and written communication skills
Outstanding leadership, interpersonal and conflict resolution skills
Must be able to work 45+ hours per week
Must have open availability on Weekdays, Week Nights, Weekends and Holidays
Must be able to stand, bend or stoop and lift up to 50 pounds
Must be Servsafe certified
Must be proficient in Food and Alcohol Safety

Responsibilities

Oversee Team Member satisfaction, development training and follow up.
Ensure guest satisfaction and maintain unparalleled service standards.
Execute high-level culinary recipes/plating.
Adhere to company initiatives as rolled out by the Executive Team.
Uphold brand standards and maintain the appearance/upkeep of the location.
Build sales, minimize Prime Costs, and maintain Standard Operating Procedures (SOPs).
Demonstrate general financial acumen including sales, labor, prime cost, budgeting, and ordering.
Possess a general understanding of the entire operation, not limited to any particular department but more specifically, every department in all aspects of the business model.
Exhibit an ownership mentality regarding the individual location and the brand, working directly with the General Manager in all aspects of day-to-day operations.
Collaborate with the Chef Team on company initiatives, rollouts, and day-to-day operating norms.
Focus on hospitality, creating magical and one-of-a-kind experiences for guests either directly or through Team Members.
Work collaboratively with the General Manager and other Assistant Managers and/or Assistant General Manager to implement and uphold company standards and initiatives as it pertains to HR in the location.
Develop strategies for Team Members, fostering an environment of continual growth and bench strength for the leadership team.
Maintain strong attention to detail in all aspects of the business and day-to-day operations.
Complete any other duties as assigned by the General Manager.
Perform other duties as assigned by leadership to support the overall success of the team and organization.