FOH Manager

Arcis Golf•Austin, TX

13d•Onsite

About The Position

The Grille Manager is responsible for overseeing all front-of-house operations within the club’s grille room and dining areas. This role ensures a high-quality, consistent, and welcoming experience for members and guests by leading daily service, managing staff, and maintaining the club’s standards of hospitality. The Grille Manager plays a key role in creating a vibrant, efficient, and member-focused dining environment. Sharp attentive service is requested.

Requirements

2–5+ years of restaurant or private club management experience (grille or casual fine dining preferred)
Strong leadership and communication skills
Proven ability to manage high-volume service while maintaining quality
Knowledge of food service standards and dining room operations
Experience with POS systems and scheduling software
Availability to work evenings, weekends, and holidays

Responsibilities

Deliver a warm, attentive, and personalized dining experience for members and guests
Maintain a strong floor presence during all service periods (lunch, dinner, and peak club events)
Recognize member preferences and build lasting relationships
Address and resolve service issues quickly and professionally
Oversee daily operations of the grille room, patio dining, and all member dining spaces
Manage reservations, waitlists, and table turns to optimize flow of service
Ensure proper opening and closing procedures are followed
Maintain cleanliness, organization, and readiness of all FOH dining areas
Recruit, train, schedule, and supervise servers and support staff
Lead daily pre-shift meetings, communicating menu features, events, and service priorities
Coach staff on service standards, upselling techniques, and member engagement
Foster a positive, accountable, and team-oriented work environment
Work closely with the Executive Chef and kitchen team to ensure smooth service execution
Communicate menu changes, specials, and service timing expectations
Support club events, golf tournaments, and social functions as needed
Ensure grille service aligns with daily club activities and member traffic patterns
Assist with dining service execution during high-volume club events
Create and manage staff schedules based on forecasted business levels
Monitor labor costs and productivity within budget guidelines
Oversee POS accuracy and daily service reporting
Manage FOH supplies including linens, table settings, and service equipment
Ensure compliance with health and safety regulations
Maintain high standards for staff appearance, service etiquette, and professionalism
Enforce all club policies and procedures consistently