FOC Program Coordinator

Lucas Metropolitan Housing•Toledo, OH

5d•Hybrid

About The Position

The purpose of this position is to function as a coordinator for the Financial Opportunity Center (FOC). The primary responsibilities of the position are training and onboarding staff, attending FOC network meetings, key performance indicator tracking, and client record monitoring. It implements work group strategies as directed to maintain fidelity to the FOC model and successfully ensure implementation of the strategy. Responsibilities also include acting as the liaison between the Financial Opportunity Center Coaches, the Family Self- Sufficiency Specialist (FSS), the client, and the Lucas Housing Service Corporation (LHSC) Homeownership Center (HOC). The FOC Program Coordinator provides integrated services which focuses on improving the financial situation for low-to-moderate income families by helping individuals increase earnings, reduce expenses, and make appropriate financial decisions that lead to asset building. The centers provide individuals and families with services across three critical and interconnected areas: employment placement, job retention and skill improvement; financial coaching and counseling; and access to income supports/public benefits. Financial Opportunity Centers employ specific approaches in the implementation of the model and in service delivery, including offering three core services in a single location, intentional bundling of services through program design, multidisciplinary case staffing, utilization of outcome data and systems to enhance program design and client outcomes, and collaborative work, peer learning and knowledge sharing. Service delivery includes coaching, long-term engagement with clients, and co-designed individual development plans with short-and-long-term goals. All activities must support the Lucas Metropolitan Housing (“LMH”) mission, strategic goals, and objectives.

Requirements

A Bachelor’s Degree in business, accounting, finance, public administration, social sciences, or a related field of study is preferred but may be substituted for significant, highly relevant work experience (five (5) years or more) in banking, financial counseling, financial coaching or credit counseling and proven ability to successfully apply financial coaching skills with the target population.
Minimum two (2) years’ supervisor experience.
Minimum two (2) years’ experience in consumer or field serving low-income populations.
Experience with non-profits preferred.
Must possess a valid Ohio or Michigan driver’s license, reliable transportation and be insurable under the Authority’s plan and a driving record compatible with NHS insurance company standards.
Proficiency in personal computer use and Microsoft Office software and ability to learn other computer software programs as required by assigned tasks.
Excellent interpersonal, written and verbal skills.
Must be bondable.
Ability to organize work, schedule and manage priorities and deadlines.
Ability to organize and facilitate meetings involving multiple persons.

Responsibilities

Engages LMH residents and clients in long-term, one-on-one coaching services utilizing an integrated service delivery model including assessing financial situations and helping clients develop realistic spending, saving, and debt management plans, improving or building credit, developing emergency savings funds, building assets (retirement, education, housing, etc.), employment coaching, and increasing income and gains in long-term employment.
Train and onboards FOC staff, oversees data collection and service delivery in accordance with grant awards’ key outcome metric requirements.
Maintains confidentiality relating to client wages, benefits and other sensitive client financial information.
Ensures the approach and best practices of the Financial Opportunity Center’s national model is honored in program design, evaluation, and implementation.
Works collaboratively with LISC Program staff to ensure effective utilization of resources, implementation of program model, and plan growth of Financial Opportunity Center.
Partners with Ohio Means Jobs/Ohio to Work and the business community for job placement program implementation to create recruitment plans, and efforts for employment placement, job fairs, job readiness and career development curricula.
Prepares and submits grant reporting information and supporting documents to Chief Programs Officer, LISC, and executive management as required.
Learns tax preparation functions through the Volunteer Income Tax Assistance (VITA) program in order to assist clients.
Works as a member of the cross-functional team providing services for clients enrolled in Financial Wellness programs, sharing information, participating in team meetings, and helping to track and report progress and outcomes.
Conducts workshops as a means of outreach and education; topics should be relevant to the community, and may include topics such as, budgeting, savings, credit building, identity theft, and resume building.
Meets all job safety requirements and all applicable OSHA/PERRP safety standards that pertain to essential functions and maintains licenses and certifications as required.
Performs other duties as assigned.