FN Care Technology Expert

Nokia•Dallas, TX

1d•$126,012 - $166,515•Onsite

About The Position

Nokia of America Corporation is seeking an FN Care Technology Expert in Dallas, TX. This role involves analyzing and troubleshooting complex broadband access field issues remotely for optical network terminal and fixed wireless access products. The expert will collaborate closely with other teams to drive issue resolution, reproduce and isolate issues in lab environments, and create/manage high-quality Jira tickets for timely follow-up and resolution with R&D. The position also requires conducting root cause analysis, recommending corrective actions, and developing knowledge base content to enhance team efficiency and customer support. Additionally, the role involves defining diagnostic requirements, collaborating with product teams to enhance debugging capabilities, and working with the Care Innovation team to integrate Automation/AI for improved Care delivery. The role also includes participation in an on-call weekend rotation (48 hrs) every 1.5 months.

Requirements

Bachelor’s degree in Telecommunications, Computer Science, Information Technology, or a related field, and 5 years of post-baccalaureate, progressive related work experience. Alternatively, will accept a Master’s degree in Telecommunications, Computer Science, Information Technology, or a related field, and 3 years of related work experience.
2 years of experience debugging LTE and 5G network structure, core network, radio network, and distributed antenna issues.
2 years of experience using networking concepts, including Ethernet, TCP/IP, IPV4, and IPV6, to isolate issues.
2 years of experience in RF propagation modelling and interference analysis for 5G/4G network.
2 years of experience troubleshooting WiFi related issues.
1 year of experience in LTE and 5G signaling.
Must have legal right to work in the U.S.

Nice To Haves

If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

Responsibilities

Analyze and troubleshoot complex broadband access field issues remotely for optical network terminal and fixed wireless access products.
Collaborate closely with other teams to drive issue resolution.
Reproduce and isolate issues in lab environments for deeper analysis.
Create and manage high-quality Jira tickets, ensuring timely follow-up and resolution with R&D.
Conduct root cause analysis and recommend corrective actions.
Develop and maintain knowledge base content to enhance team efficiency and customer support.
Define diagnostic requirements and collaborate with product teams to enhance debugging capabilities.
Work with the Care Innovation team to integrate Automation/AI for improved Care delivery.
Participate in on-call weekend rotation (48 hrs) every 1.5 months.