FMU Administrative Assistant

F&M Bank•Salisbury, NC

10h

About The Position

The FMU Administrative Assistant provides comprehensive administrative and operational support to F&M University (FMU) while playing a vital role in client service. This position coordinates front desk operations, handles client call intake, and delivers administrative support to FMU programs. The role enhances the client experience, supports the Financial Center team, and contributes to a culture of continuous learning and high performance across the Bank.

Requirements

A high school diploma or equivalent is required.
Familiarity with the Bank’s core processing system (e.g., Silverlake), or a willingness to learn.
Strong general technical aptitude, including the ability to learn new software, navigate systems, and assist with basic troubleshooting of audio-visual equipment.
Strong Organization & Time Management: Able to manage multiple tasks, stay organized, and maintain attention to detail while meeting deadlines.
Superior Communication Skills: Excellent verbal and written communication skills; able to communicate clearly and professionally with individuals at all levels of the Bank.
Interpersonal Skills: High degree of empathy, patience, and professionalism. Able to build rapport and maintain effective working relationships.
Discretion & Confidentiality: Must handle sensitive employee and organizational information with the highest level of integrity and confidentiality.
Initiative & Proactive Problem-Solving: Self-starter with a strong sense of ownership; able to anticipate needs and address issues before they arise.
Adaptability & Composure: Remains flexible, calm, and positive in a dynamic, fast-paced environment, especially under pressure.
Collaboration: Team-oriented mindset with a strong desire to support the success of others and the Bank as a whole.
Promote and adhere to the Bank's mission, vision, and core values.
Must maintain positive working relationships with internal and external stakeholders.
Must not pose a direct threat or significant risk of substantial harm to the safety or health of self or others. Must be committed to a high standard of safety and be willing to comply with all safety laws and all of the Bank’s safety policies and rules.
Must maintain regular and acceptable attendance at such level as is determined in the Bank’s sole discretion. Must be regularly available and willing to work at such hours per day or week as the Bank determines are necessary or desirable to meet its business needs.
Must be available and willing to travel to such locations and with such frequency as the Bank determines is necessary or desirable to meet its business needs.
Be knowledgeable and comply with all regulations, policies and procedures relating to the Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, Privacy Act and how to recognize and report suspicious activity. Failure to comply with all components of these Acts could result in personal, civil money penalties and/or criminal prosecution.
Participate in civic activities to assist in growing the local community, while enhancing the visibility of the Bank.

Nice To Haves

Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel, and Outlook), with the ability to create and update documents, presentations, and spreadsheets is preferred.

Responsibilities

Serve as the first point of contact for F&M University and the Financial Center by coordinating front desk reception, greeting visitors, handling inquiries, and providing professional phone etiquette and call routing.
Assist in maintaining the training and development calendar, ensuring schedules are accurate and up to date.
Assist with training sessions as needed, including supporting etiquette and client experience modules. Provide general support for FMU training initiatives under the direction of the Talent Development Officer.
Process incoming mail and invoices while handling front desk responsibilities.
Provide administrative support for FMU, including drafting communications and maintaining the training library and resources.
Collect and compile training evaluation data (e.g., surveys, quizzes, feedback forms) and prepare summary reports for the Talent Development Officer.
Maintain accurate and organized records of employee training activities to support state and federal regulatory compliance (e.g., BSA, AML, and Safety).
Provide on-site support during training sessions, including room setup, basic technology assistance, and helping facilitators as needed.
Serve as a backup host by assisting with technology and supporting facilitators to ensure a smooth learner experience.
Perform other duties as assigned.