Flow Cytometry Systems Engineer

nomic•Montreal, QC

1d•Hybrid

About The Position

Nomic is seeking a Flow Cytometry Systems Engineer to be their internal subject-matter expert for commercial flow cytometers. This role is crucial for supporting internal teams in the use, maintenance, troubleshooting, and improvement of cytometers for nELISA readout, as well as assisting customers in running Nomic kits on their own instruments. The position sits at the intersection of operations, R&D, engineering, product, customer deployment, and technical support, ensuring cytometry workflows are robust, reproducible, well-documented, and scalable.

Requirements

Bachelor’s degree or higher in Bioengineering, Mechanical Engineering, Biomedical Engineering, Biotechnology, or a related Engineering discipline.
4+ years of industry experience after university in a technical applications, field applications, field service, field deployment, or life science instrumentation role.
Recent hands-on experience supporting flow cytometers, ideally in a customer-facing or field-facing role.
Strong fundamental understanding of flow cytometry, including instrument setup, fluidics, optics, lasers, detectors, calibration, QC, controls, compensation, gating, data acquisition, troubleshooting, and assay variability.
Experience working with commercial flow cytometry platforms from companies such as Bio-Rad, Cytek, BD, Beckman Coulter, Sony Biotechnology, Thermo Fisher, or similar life science instrumentation companies.
Comfortable supporting both technical users and non-expert operators through training, documentation, and hands-on troubleshooting.
Experience supporting customer installations, assay transfers, product deployments, instrument qualification, or on-site technical implementations.
Experience working in a fast-paced startup or scaling technical operations environment.
Strong written and verbal communication skills, with the ability to create clear SOPs, technical guides, training materials, and support documentation.
Ability to work cross-functionally with Operations, R&D, Product, Quality, Commercial, and customer-facing teams.

Nice To Haves

Frequent travel (>50%) to support Nomic’s internal sites (Montreal, Boston), and visit customer sites as needed.

Responsibilities

Serve as Nomic’s internal expert for commercial flow cytometers used in internal operations, assay development, QC, and deployment workflows.
Support cytometer setup, daily operation, calibration, QC, maintenance, troubleshooting, and performance monitoring.
Be responsible for maintenance and repair across Nomic's fleet of cytometers, including replacing parts, servicing fluidics, aligning optics, and performing deeper hardware work.
Help internal teams understand how cytometer performance affects assay quality, data quality, reproducibility, and operational reliability.
Diagnose issues across instruments, reagents, samples, acquisition settings, cytometry templates, controls, user technique, and downstream data quality.
Develop and maintain best practices for cytometer use, including SOPs, training materials, maintenance schedules, QC checklists, troubleshooting guides, and vendor escalation playbooks.
Work with operations and development teams to improve cytometer uptime, assay robustness, workflow consistency, and operator training.
Support deployment customers running Nomic kits on-site with their own commercial cytometers.
Help assess customer cytometer readiness, including instrument configuration, maintenance status, QC procedures, acquisition settings, and workflow compatibility.
Support customer onboarding, training, protocol transfer, cytometer setup, and troubleshooting for successful kit execution.
Provide remote and, when needed, on-site technical support during the lifetime of customer deployments.
Partner with customer-facing commercial, product, customer support, and R&D teams to translate field learnings into improved documentation, training, protocols, and product requirements.
Build scalable support processes that allow Nomic kits to run reliably across different customer cytometer environments.
Evaluate cytometer-related sources of variability and help implement improvements to reduce failure modes in internal and customer workflows.
Work with internal teams and external vendors to resolve recurring instrument or workflow issues.
Help establish platform-level knowledge around cytometer fluidics, optics, lasers, detectors, compensation, gating, controls, bead-based assays, and QC metrics.
Contribute to continuous improvement projects that make Nomic’s cytometry workflows more robust, transferable, and easier to operate.
Support the selection, qualification, and operationalization of cytometry platforms and accessories as Nomic scales.