Flow Coordinator

Planned Parenthood of Greater New York • New York, NY

5d • Hybrid

About The Position

Responsible for the daily health center patient flow. Reduces patient wait times and ensures a positive patient experience. Maintains center specific systems that meet productivity performance benchmarks. Trained to perform the duties of a patient care associate and jump in when needed.

Requirements

• Excellent customer service and communication skills
• Ability to remain focused and calm in stressful situations.
• Excellent interpersonal and verbal skills
• Superior oral and written communication skills
• Ability to develop and maintain effective, professional relationships with internal and external stakeholders.
• Ability to work effectively as part of team.
• Proficient in Microsoft Office
• High degree of comfort with electronic health record
• Patient Care Associate Duties
• Keen attention to detail
• Excellent organizational skills
• Outstanding time management skills, including the ability to work under deadline.
• The ability to produce high quality work in a fast-paced environment with changing and/or competing priorities.
• Ability to exercise sound judgment and independent decision-making skills.
• Ability to produce reliable, high-quality work with minimal direct supervision.
• Ability to exercise discretion in the handling of confidential information.
• Ability to work a flexible or extended schedule, including evenings and weekends, as operational demands require.
• Well-developed problem-solving and critical thinking skills
• High school diploma/GED
• Proof of immunization or immunity to certain communicable diseases (including influenza during the flu season and Covid-19) and testing for tuberculosis. These certifications are required by the NYC DOHMH Health Code, NYSDOH and OSHA.

Nice To Haves

• Previous experience working with electronic health record.
• Proficiency in other languages preferred
• Prior Planned Parenthood employment
• Prior health care employment
• Previous experience in a high-volume customer service role
• Proficient in duties of Patient Care Associate
• Must have excellent writing and interpersonal skills and must be detail oriented.
• Computer proficiency in Microsoft Office and Electronic Health Records.
• Familiarity with on-line medical databases a plus.

Responsibilities

• Continuously monitor and prioritize charts/clients waiting and optimize room utilization, using staffing model. Ensure appropriate triage as necessary.
• Monitor and minimize wait times offering options to clients and making adjustments to services as necessary to facilitate excellent customer service and meet customer satisfaction benchmarks.
• Continuously monitor and adjust staff schedules on a daily basis to ensure efficient delivery of service and adequate break/lunch times. This includes the authority to make changes in staffing patterns and/or duties to assure optimum flow and patient satisfaction. Decisions will be made in coordination with other clinic leaders.
• Promote continuous communication that creates and maintains a teamwork approach and effective customer service.
• Contributes to achieving health center productivity goals.
• Understands and commits to customer-oriented approach to health care delivery.
• Proficient in the duties of a Patient Care Associate
• Acts as an electronic health record super user.
• Proactively looks ahead at schedules assessing potential patient and staff schedules. Concerns/solutions communicated with Clinic Leadership.
• Collaborate with staff and Clinic Leadership to facilitate optimal patient care and flow.
• Keep site leadership informed of the flow of the day and anything out of the ordinary
• Supports clinical leadership in training, motivating, monitoring staff members.
• Works effectively with volunteers, trainees and temp agency personnel.
• Performs other educational and experience related duties as required.
• Remain abreast of policies, procedures and best practices.
• Meets Clinical Services Standards of Behavior.
• Completes all responsibilities according to established protocols, policies and standard practices in the areas of ADA and regulatory compliance programs such as HIPAA.

Benefits

• Generous PTO and holiday schedule
• Medical, dental and vision coverage options for you and eligible dependents
• FSA, HSA, Commuter pre-tax reimbursement funds
• Short- and Long-Term Disability, Free Basic Life and AD&D
• 401(k) Retirement Plan with Safe Harbor contributions after 1 year of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED