Flow Controller-Sun-Wed 630PM-5AM

ID Logistics US • Ocala, FL

2d

About The Position

The Flow Controller provides customer service and manages incoming calls while coordinating and documenting shipping and receiving operations. The role verifies shipments against bills of lading, invoices, and orders; schedules delivery and carrier appointments; checks tractors and trailers in and out; and accurately processes outbound loads. The Flow Controller works with internal teams to resolve shipping and receiving issues, investigate shipment discrepancies, maintain accurate records, and complete daily audits and reports. The position also supports team communication, follows Good Manufacturing Practices and company safety rules, and performs other duties as assigned.

Requirements

• High school diploma or GED, or an equivalent combination of experience and education.
• Three months of verifiable customer service experience.
• Strong written and verbal communication skills.
• Outstanding computer and data entry skills.
• Ability to effectively multitask.

Responsibilities

• Provide excellent customer service and manage incoming calls.
• Verify incoming and outgoing shipments by comparing identifying information and measuring items against bills of lading, invoices, and orders.
• Schedule and review daily delivery and carrier appointments.
• Process incoming deliveries and promptly check in and out all tractors and trailers.
• Complete and process outbound loads accurately.
• Resolve shipping and receiving issues in collaboration with internal staff and teams.
• Complete and file daily audits, reports, and paperwork, including TDR verification, yard audits, Dockmaster Updates, FUD Reports, and Peculiar inventory tracking.
• Maintain effective communication and visibility, participate within the team, and support staffing needs and IB/OB clerks.
• Maintain accurate records and complete daily audits, including yard checks and inventory tracking.
• Ensure compliance with Good Manufacturing Practices and report noncompliance.
• Investigate and reconcile discrepancies such as mis-shipped packages or damaged goods.
• Follow company safety rules and assist in their enforcement.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage after 60 days of employment, with options available.
• 401(k) with matching program.
• Short-term disability (STD) and long-term disability (LTD).
• Vacation and sick time.
• Friendly and open-door culture.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED