Floral Manager

Albertsons Companies•Phoenix, AZ

10h•Onsite

About The Position

The Floral Manager directs and controls the operation of the floral department according to Company standards. This role involves training and supervising personnel, ensuring customer service, quality, freshness, and selection of floral products. Responsibilities include ordering, receiving, preparing, pricing, and merchandising all floral products. The manager champions customer service programs, handles customer relations, monitors associate performance, and makes personnel recommendations. They are also responsible for product freshness, responding to special occasion needs, performing receiving duties, adhering to product handling guidelines, decorating plants, making bows and balloons, and preparing bouquets. The position requires controlling shrink and cost, ensuring proper signing and pricing, conducting inventories, managing administrative paperwork, and meeting sales and profit objectives. The manager must also ensure safety, cleanliness, and sanitation of the work area and equipment.

Requirements

Requires working knowledge of all job duties within the Floral Department.
Requires a basic knowledge of botany, knowledge of perishability and seasonality of products, proper product conditioning and handling, and safety and sanitation procedures.
Requires strong communication skills, good leadership and interpersonal skills, the proven ability to manage people and the ability to maintain composure in dealing with customers and co-workers.
Requires knowledge of employment laws and workplace practices.
Requires a good understanding of overall company practices and Floral Department policies and procedures.
Requires analytical ability to handle administrative details such as planning orders, sales projections, scheduling and supervising.
Requires the ability to judge and react to business activity.
Frequently reaches, lifts, stacks and maneuvers objects of varying dimensions and weights up to approximately 60 lbs.
Bends, stoops and reaches frequently.
Pushes and pulls fully loaded hand trucks and pallet jacks.
Performs repetitious arm movement to prepare, package and display products.
Manual dexterity and good eye-hand coordination are necessary.
Mental alertness is necessary to ensure safe and accurate completion of work activities.
Requires knowledge of basic mathematics and weights and measures.
Must have knowledge of produce variety, standards, perishability, product handling, sanitation, labeling and department policies and procedures.
Operates telephones, knives, scissors, safety cutters, stem cutters, wire, staples, hot glue guns, spray paints, balloon heat sealing machines and helium tanks.
Utilizes cleaning supplies and equipment.
Utilizes knives and safety cutters.
Hands are frequently exposed to cold water, rose thorns, and a wide variety of plants, flowers, soil mixtures, flower arranging materials and cleaning agents.
Requires use of latex gloves.
Good attendance is required.

Responsibilities

Champions Company and Division customer service programs to meet or exceed Division customer service goals.
Handles customer relations in a positive manner, including effective resolution of customer complaints.
Promotes Albertson's philosophy of personalized service in the floral department.
Supervises, motivates, directs, trains and participates in the hiring of floral department personnel assigned.
Monitors associate performance and recommends personnel action such as hiring firing, layoff and disciplinary action.
Schedules associates assigned to ensure adequate coverage and service level.
May order balloons, helium tanks, plants, flowers, accessories and supplies.
Ensures product freshness and selection.
Monitors and responds to special occasion merchandise requirements, sales trends, ad or seasonal promotions, and customer feedback.
Performs receiving duties including breaking downloads, verifying orders against invoice, inspecting quality, reporting shortage, stocking and rotating product.
Adheres to product temperature and storage guidelines and follows proper packaging techniques.
Properly conditions and handles all indoor and outdoor plants, shrubs and flowers.
Follow proper processing procedures for all cut flowers.
Decorates plants.
Makes bows and balloons.
Prepares bouquets.
Controls shrink and cost.
Prevents the sale of product that does not meet standards.
Complies with all workplace safety rules and regulations.
Ensures proper signing and pricing.
Performs periodic inventories.
Process administrative paperwork and maintains accurate department records.
Responsible for meeting customer service, sales and profit objectives.
Implements correct product preparation techniques.
Uses and operates related equipment such as pallet jack, hand truck, scissors, knives, safety cutters, stem cutters, wire, hot glue guns, spray paint, balloon heat sealing machines, helium tanks and garbage disposal.
Assists customers by making product suggestions and engages in suggestive selling.
Makes intercom announcements.
Ensures safety, cleanliness and sanitation of work area, cooler, equipment and display area.
Responsible for performing all job duties and responsibilities safely, accurately and with honesty and integrity.
Other necessary and required duties.