Floral Manager

Weis Markets • Millsboro, DE

1d • Onsite

About The Position

WEIS is looking for a Floral Manager who is passionate about teamwork and the growth of its associates and communities. The manager will be responsible for promoting excellent customer relations, focusing on continuous improvement in all areas of the department, and creating a fresh, clean, and appealing department. This role involves taking customer orders, creating floral arrangements, managing inventory, monitoring competitor activity, and developing localized merchandising plans. The manager will also be responsible for training floral associates, maintaining department sanitation and organization, and scheduling floral associates. This position supervises all associates within the department, with the specific number depending on store volume.

Requirements

• High school diploma or general education degree (GED) required.
• Minimum (3) years management experience in a retail/restaurant/supermarket environment.

Nice To Haves

• Associate or bachelor's degree in business related or food service-related field desirable.

Responsibilities

• Promotes excellent customer relations by instilling positive customer focused behavior with associates.
• Smiles and greets customers, answers customer questions and helps resolve customer concerns promptly in a polite and professional manner.
• Focuses on continuous improvement in all areas of the department and makes changes to ensure progress.
• Takes customer orders over the phone or in person at the store with a pleasant and positive attitude.
• Determines what the customer is looking for in terms of size and appearance.
• Creates the finished product in a timely fashion.
• Keeps a fresh, clean and appealing department.
• Ensures code dating rules are followed, and product is reworked or marked down before it turns to shrink.
• Ensures all proper sanitization procedures are followed.
• Ensures product that is being stored is done at the appropriate temperature.
• Builds displays that are clean, simple and merchandised to company standards.
• Moves product as needed to create impulse sales.
• Understands the market and what is going on in the area to target the program.
• Monitors competitor activity concerning merchandising, pricing, quality, and comparison signage.
• Develops and implements localized merchandising plans, sets up and creates displays for new or seasonal items to drive sales.
• Develops and maintains communications with other departments and store manager in order to devise cross merchandising plans, to meet financial objectives.
• Manages department inventory by tracking weekly sales, writing a good order based on your own sales to ensure the highest quality products while meeting profit goals.
• Reacts to load levels daily, reworking product that is not moving.
• Understands procedures for arrangements and upgrades.
• Checks and verifies all department deliveries and invoices to ensure accurate billing.
• May help unload merchandise and transport to sales floor or storage area.
• Enforces and follows department practices regarding receiving, dating and restocking to ensure product rotation.
• Monitors product quality and freshness.
• Breaks down deliveries.
• Creates designs in front of the customer’s eye.
• Makes customized pieces for events or decoration.
• Makes sure department is changing with each season (following corporate guidelines).
• Decorates using those key elements that are also for sale in the department.
• Trains other floral associates in the district on new programs or re-train them on existing programs utilizing floral daily best practices.
• Cooperates with supervisor and co-workers to ensure continuous improvement of job performance.
• Utilizes the Learning Management System (LMS).
• Maintains backroom and receiving area security and organization by promoting 5S procedures.
• Responsible for general sanitation in the department.
• Follows cleaning schedules and department guidelines to ensure that work areas, equipment, counters, display cases, etc. are well maintained, clean and meet all health and OSHA requirements.
• Disposes of trash properly.
• Schedules all floral associates, oversees and participates in training, rewards and recognizes performance and delegates work assignments to effectively utilize talents and abilities while maximizing profits for the department.
• Participates in associate annual performance reviews and new hire interviews.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED