Floral Manager

Weis Markets•Lewes, DE

12d•Onsite

About The Position

WEIS is looking for a Floral Manager who is passionate about teamwork, associate growth, and community involvement. This role involves managing a floral department, ensuring excellent customer service, maintaining department standards, and leading a team of floral associates. The company emphasizes respect, understanding, and appreciation for its associates.

Requirements

High school diploma or general education degree (GED) required.
Minimum (3) years management experience in a retail/restaurant/supermarket environment.

Nice To Haves

Associate or bachelor's degree in a business-related or food service-related field desirable.

Responsibilities

Promote excellent customer relations by instilling positive customer-focused behavior with associates.
Greet customers, answer questions, and resolve concerns promptly and professionally.
Focus on continuous improvement in all areas of the department.
Take customer orders over the phone or in person.
Create finished floral products in a timely fashion.
Maintain a fresh, clean, and appealing department, following code dating and sanitization procedures.
Store products at the appropriate temperature.
Build clean, simple, and merchandised displays according to company standards.
Move product to create impulse sales.
Understand the market and local trends to target floral programs.
Monitor competitor activity regarding merchandising, pricing, quality, and signage.
Develop and implement localized merchandising plans and create displays for new or seasonal items.
Communicate with other departments and the store manager for cross-merchandising plans to meet financial objectives.
Manage department inventory by tracking weekly sales and writing orders to meet quality and profit goals.
React to daily load levels and rework product that is not moving.
Understand procedures for arrangements and upgrades.
Check and verify department deliveries and invoices.
Unload merchandise and transport it to the sales floor or storage area.
Enforce and follow department practices for receiving, dating, and restocking to ensure product rotation.
Monitor product quality and freshness.
Break down deliveries.
Create designs in front of customers.
Make customized pieces for events or decoration.
Ensure the department changes with each season, following corporate guidelines.
Decorate using key elements that are also for sale in the department.
Train other floral associates on new or existing programs using daily best practices.
Cooperate with supervisor and co-workers for continuous improvement.
Utilize the Learning Management System (LMS).
Maintain backroom and receiving area security and organization by promoting 5S procedures.
Ensure general sanitation in the department, following cleaning schedules and guidelines.
Dispose of trash properly.
Schedule all floral associates, oversee and participate in training, reward and recognize performance, and delegate work assignments.
Participate in associate annual performance reviews and new hire interviews.
Supervise all associates within the department.