Floral/Lead Clerk

Kroger•Monroe, MI

About The Position

The Floral/Lead Clerk helps create an outstanding customer experience through exceptional service and maintains a safe, clean environment that encourages customers to return. The role assists the department manager in achieving department sales and profit goals and monitors established quality assurance standards. The clerk embraces the Customer 1st strategy, encourages associates to provide excellent customer service, and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position supports the department’s daily operations, including product knowledge, sanitation, ordering and maintaining stock, merchandising, inventory control, vendor communication, and implementation of company programs. The clerk also supports team members, communicates with management and store personnel, follows safety procedures, and reports hazards, accidents, repairs, and illegal activity. Essential functions must be performed with or without reasonable accommodation.

Requirements

Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math.
Must be able to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

High school diploma or equivalent.
Floral experience.
Retail experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Promote trust and respect among associates.
Help customers feel welcome, important, and appreciated by answering questions about products sold in the department and throughout the store.
Gain and maintain knowledge of products sold within the department.
Monitor and maintain sanitation according to company standards and health department regulations.
Order and maintain stock and supplies, and monitor their condition and appearance throughout the department.
Merchandise and display products to increase sales.
Implement price changes and monitor scan integrity.
Monitor product quality and remove poor-quality products.
Control and monitor department inventory and maintain FTD records.
Communicate with vendors and monitor and control inventory received.
Implement company programs as directed and communicate their purpose, objectives, and procedures to team members.
Review display planners and implement them according to company guidelines.
Prepare and hang signs as needed.
Prepare for and perform inventory.
Attend required classes and meetings.
Review department statements and follow up on discrepancies.
Communicate information to upper management and store personnel.
Review department bulletins and follow through on and implement company programs.
Complete required forms.
Reinforce safety programs by following safety procedures, identifying unsafe conditions, and notifying store management.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.