Floral Designer

Hy-Vee•Bettendorf, IA

6d•Onsite

About The Position

Creates floral arrangements at the request of customers and fills necessary merchandising needs. Takes floral orders in person and over the telephone. Operates as a lead with the floral clerks. Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store. Makes an effort to learn customers’ names and to address them by name whenever possible. Assists customers by escorting them to the products they’re looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, and performing other tasks in every way possible to enhance the shopping experience. Answers the telephone promptly and provides friendly, helpful service to customers who call. Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment. Cleans, processes, and cuts flowers appropriately. Responsible for department in absence of Manager, or Assistant Manager. Understands and processes FTD, interstore, Teleflora orders, and Internet Orders. Inventories product, evaluates status, cares for damaged product, and replaces where necessary. Fills customer orders completely and creates floral arrangements at their request, all in a timely manner. Ensures floral products are fresh in the shop and throughout the store. Cleans the floral area. Takes special requests for product either in person or over the telephone. Counsels customers regarding plants and floral care. Identifies key areas to place specials within the store. Operates as a lead with the floral clerks, (e.g. trains and simple designs and how to take telephone orders, etc.). Orders flowers and supplies daily or as needed with the direction of the Floral Manager. Works with customer issues and product problems. Understands the basics of floral products, care and handling, plant and flower identification, and can explain products requirements to customers. Unloads trucks, places product in appropriate storage area, and replenishes merchandise. Wraps flowers and is careful not to damage. Adheres to company policies and individual store guidelines. Reports to work when scheduled and on time.

Requirements

Ability to solve practical problems with a variety of variables and limited standardization.
Ability to interpret instructions.
Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to file, post, and mail materials.
Ability to copy data from one record to another.
Ability to interview to obtain basic information.
Ability to guide people and provide basic direction.
High School diploma or three years of similar or related work experience.
Ability to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects.
Vision requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
Ability to perform climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
Ability to maintain confidentiality on orders placed.

Nice To Haves

Reads industry references.
Listens to floral experts.
Remains open to new ideas.

Responsibilities

Creates floral arrangements at the request of customers and fills merchandising needs.
Takes floral orders in person and over the telephone.
Operates as a lead with floral clerks.
Provides prompt, efficient, and friendly customer service.
Learns customers' names and addresses them by name whenever possible.
Assists customers with product location, securing products, loading/unloading items, and relaying suggestions.
Answers the telephone promptly and provides friendly, helpful service.
Works with co-workers as a team.
Cleans, processes, and cuts flowers appropriately.
Manages the department in the absence of the Manager or Assistant Manager.
Processes FTD, interstore, Teleflora, and Internet orders.
Inventories product, evaluates status, cares for damaged product, and replaces as needed.
Fills customer orders and creates floral arrangements.
Ensures floral products are fresh.
Cleans the floral area.
Takes special requests for product.
Counsels customers regarding plant and floral care.
Identifies key areas to place specials within the store.
Trains floral clerks on simple designs and taking telephone orders.
Orders flowers and supplies as needed.
Works with customer issues and product problems.
Understands floral products, care, handling, and identification.
Unloads trucks, places product in storage, and replenishes merchandise.
Wraps flowers carefully.
Adheres to company policies and store guidelines.
Reports to work on time and when scheduled.
Delivers product as necessary.
Shares ideas for arrangements for events like funerals, weddings, and anniversaries.
Stays informed about industry trends and new ideas.
Helps with and may decorate in-store events.
Assists in other areas of the store as needed.
Performs other job-related duties and special projects as required.