Floral Designer

Hy-Vee•Cedar Falls, IA

2d•Onsite

About The Position

At Hy-Vee, our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. This role involves creating floral arrangements for customers and merchandising needs, taking floral orders, and operating as a lead with floral clerks. The position requires a helpful and friendly demeanor, strong customer service skills, and the ability to work collaboratively in a team environment. The Floral Designer is responsible for maintaining the freshness and appearance of floral products, processing orders, and assisting customers with their floral and plant care needs. This role also involves inventory management, ordering supplies, and training floral clerks.

Requirements

Ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
Ability to do arithmetic calculations involving fractions, decimals, and percentages.
Ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.
High School or three years of similar or related work experience.
Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects.
Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
Maintains confidentiality on orders placed (including, who sent, who received, order, and cost).

Nice To Haves

Reads industry references, listens to floral experts, and remains open to new ideas.

Responsibilities

Creates floral arrangements at the request of customers and fills necessary merchandising needs.
Takes floral orders in person and over the telephone.
Operates as a lead with the floral clerks, including training and simple design guidance.
Provides prompt, efficient, and friendly customer service.
Answers the telephone promptly and provides friendly, helpful service.
Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
Cleans, processes, and cuts flowers appropriately.
Responsible for the department in the absence of the Manager or Assistant Manager.
Understands and processes FTD, interstore, Teleflora orders, and Internet Orders.
Inventories product, evaluates status, cares for damaged product, and replaces where necessary.
Fills customer orders completely and creates floral arrangements at their request, all in a timely manner.
Ensures floral products are fresh in the shop and throughout the store.
Cleans the floral area.
Takes special requests for product either in person or over the telephone.
Counsels customers regarding plants and floral care.
Identifies key areas to place specials within the store.
Orders flowers and supplies daily or as needed with the direction of the Floral Manager.
Works with customer issues and product problems.
Understands the basics of floral products, care and handling, plant and flower identification, and can explain product requirements to customers.
Unloads trucks, places product in appropriate storage area, and replenishes merchandise.
Wraps flowers and is careful not to damage.
Adheres to company policies and individual store guidelines.
Reports to work when scheduled and on time.
Delivers product as necessary.
Shares ideas for arrangements for the customers as necessary (funerals, weddings, anniversaries, etc.).
Reads industry references, listens to floral experts, and remains open to new ideas.
Helps with and may decorate in store events.
Assists in other areas of store as needed.
Performs other job related duties and special projects as required.